Customer Coach

If you want to spend your time building relationships, getting to know people and enabling them to manage their homes and improve their lives - you belong at Bromford.

As customer coach, you will have the opportunity to make a real difference and change people’s lives for the better. You’ll mange a patch of around 60 households — ensuring residents understand their responsibilities, arranging maintenance and offering guidance that empowers them to make the right decisions.

At Griffin Place, we operate in conjunction with Buckinghamshire Council, providing award-winning temporary accommodation, which helps homeless individuals and families achieve a better quality of life. And, as customer coach your contribution is key in delivering successful outcomes.

An approachable and flexible approach is a must. You’ll be resilient, willing to have honest conversations that move people to action as well as excellent time management skills; being able to juggle conflicting priorities and still achieve results.

To be successful here, you will need to be someone who genuinely cares about people. A friendly and approachable person who prefers working together to solve problems rather than telling people what to do. You will need to be able to work by yourself, have a keen eye for detail and be confident enough to make decisions and take action should the need arise.

This role is permanent and full time, working 8.30am – 4.30pm, Monday to Friday. You will be based at Griffin Place, Aylesbury, HP19. The role is subject to an enhanced DBS check.

You will be someone who:

• Has experience of working with vulnerable people, ideally in a social housing environment or homelessness
• Is curious and doesn’t shy away from having difficult conversations
• Sees the best in people and has the capacity to coach
• Is tenacious and resilient – who does what it takes to achieve the right outcome
• Has a track record of being self-motivated, flexible and able to manage your workload
• Is a strong and positive contributor even when the going gets tough
• Has a reputation for first-rate influencing, negotiating and relationship building skills

Your previous experience may be in roles such as housing manager, housing officer, tenancy officer, homeless support worker, homelessness prevention officer, amongst others.

A place to be you!

Being able to express yourself at work helps you connect with people and gives you the freedom to perform better at your job. We believe diversity helps drive success, so we want to build a culture where all our differences are celebrated. Everybody should feel that they belong and are able to bring their true, authentic selves to work. We want an organisation that reflects the communities and the people that we serve and if we can achieve this, we know that we will create an environment where everyone is included and can thrive.

The closing date is Sunday 1 August with interviews taking place Friday 6 August.

If this sounds like you, you’ll feel right at home here. At Bromford we give both customers and colleagues the opportunity to realise their potential. In our team you’ll do incredible work and be rewarded for doing so. Not just in the smiling faces of the thriving communities that you help build, but in the trust, support, training, success and friendship you’ll find in our team.

If you can be bold, be honest, be you and be brilliant… you belong at Bromford. Apply now.

In addition to a competitive salary, we will offer you a fantastic benefits package. This includes; 27 days holiday (plus statutory bank holidays); a choice of defined benefit and defined contribution pension schemes; trust-based flexible working, and a £500 personal allowance to spend on your choice of things like private medical cover, dental treatment and gym membership. Visit our website to see the full list.

Bromford Housing Group is committed to recruiting with care and safeguarding employees and customers, as a result we will carry out pre-employment checks. The nature of these checks will vary according to the role applied for, and may include details of current/previous employment, unspent criminal convictions, education and proof of relevant qualifications. We will also be asking for references for everyone who is offered employment with us which must cover the last two years. In addition to this, all employees will be asked for evidence of their right to live and work in the UK - further information is available on the UK Government website.

We do not require recruitment agency support at this time - all speculative CV’s will be treated as a direct application.