Customer Care Coordinator - Immediate Start

☞ Talent84 Ltd

View: 107

Update day: 11-06-2024

Location: Gateshead North East

Category: Consulting / Customer Service IT - Software

Industry: Construction Food & Beverages Staffing Recruiting

Position: Entry level

Job type: Temporary

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Job content

We are delighted to be representing our client, located in Gateshead, with their search for a Customer Care Coordinator. The role will be initially on a temporary basis with view to it possibly becoming permanent. It is a high paced, customer focused role with a strong focus on attention detail; previous experience of working within the property/construction industry would be preferable.

Duties Include
  • Ensure all calls received into the department are managed appropriately and issues are logged.
  • Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out.
  • Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel.
  • Maintain the relevant Customer Care log/monitor.
  • Check invoices and forward for payment.
  • Liaise with the Buying department to order materials as and when required.
  • Ensure defects are reported to sub-contractors on a regular basis.
  • Liaise with Site Teams to ensure remedial works are completed within time-scales.
  • Liaise with Sales Teams to ensure customer queries are answered.
  • Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects.

Experience

Experience, Qualifications and Skills
  • Experience of working as an Administrator in a fast paced environment.
  • Experience of working within the construction or house building sector is desirable.

Skills And Aptitude
  • Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people
  • Ability to liaise with internal and external personnel
  • Good administration skills with the ability to coordinate numerous issues during the working day
  • Able to work to deadlines in a fast paced environment
  • Ability to work on own initiative
  • Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)
  • Committed to diversity and inclusion
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Deadline: 26-07-2024

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