Customer Care Consultant - Toyota

The Driving Spirit

Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners.

Our Customer Experience Team builds and retains long-term relationships with customers and provides a seamless journey that is defined and led by the customer. Through this excellent customer experience customers will keep coming back to us while spreading the good news about their experience. As a Customer Consultant, you are key to the team’s success in delivering that experience through every step of our customer’s journey. Our ‘One Team’ approach ensures that we all meet their needs and wishes from the purchase of a new or used vehicle or through the life of the vehicle’s requirements, total customer ownership.

Your day

• Ensuring that we always provide the highest level of customer care and satisfaction, giving the customer the best possible experience but working together as a strong team
• Your communication is key and listening to customers helps you to build rapport and understands fully their complete requirements for all their mobility needs.
• Assist with general showroom activities; be comfortable with the digital showroom and assist your colleagues, keep data up to date, manage phone calls and social media queries.
• Welcome and greet all customers (sales and aftersales) to your Centre and ensure their experience is second to none.
• Qualify the desires and wishes of the customer and guide them in the right direction identifying their needs and interests.
• Start to embrace the Toyota customer journey and the way in which we want all our customer to feel when they interact with us, digitally or physically
• Understand the importance of all aspects of the relationship with the customer from their original enquiry, product guidance, test drive, sale of a new car, used car, handover to the lifetime care of the vehicle and the service requirements.
• Assist the customer with understanding our unique in car technology and how to get the best performance from our Hybrid products. Be familiar and comfortable with the Hybrid Hero area in the showroom.

• £9.50 (based on a 42.5 hour week)
• Full training and support to help you immerse yourself in the role and Snows values.
• 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5,10,15, 20, 25, 30 years anniversary. (Pro rata for part time employees).
• Discounted MOTs, Service & Parts.
• Recommend a Friend Bonus/ Introducing a Customer Bonus.
• Life Assurance Benefit.
• Snows Contributory Pension Scheme.
• BEN – Employee Assistance Programme.
• Excellent development opportunities to learn & grow with Snows.
• Role dependant – tool box insurance /company car scheme/ Uncapped earnings potential through commission or bonus structures.

Hours of Work

Monday to Friday 08:30 – 18:00 (with 1 hour for lunch)

Some weekend work may be required in lieu of a day off during the week.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear back from us within 2 weeks of applying, please assume you have not been successful on this occasion.

** Important Consent Note ** By clicking the “Submit Application” button, you are expressly giving your consent for us to retain and share your CV within the Snows Group. This is for the purpose of highlighting your details to other roles within the Group which may be suitable for you. As a result, you are giving your consent to receive verbal and email contact from Snows for the purposes of discussing our available roles with you. Snows will not use your details for any other purpose or share your details with any third parties outside of the Group. If you do not give your explicit consent for the reasons stated above, please do not click the “Submit Application” button.

Thank you for applying to Snows.