Customer Analytics Manager

Customer Analytics Manager

In a nutshell

Sainsbury’s Bank is in the enviable position of having access to a rich retail dataset, shopping data from millions of Sainsbury’s customers. At this level of granularity, the dataset is essentially untapped and utilising it is a key pillar of our strategy.

Your team will use this data to identify deep insights about Sainsbury’s customers that are relevant to, and actionable by, Sainsbury’s Bank. You’ll deliver these insights, communicating them in a compelling way to the key stakeholders in our Customer division and beyond. The projects you work on will lead to the development of critical new approaches to marketing and product innovation, turning your ideas into real life solutions that create a great customer experience.

What you’ll be doing

• Leading, managing and developing your team
• You’ll be our subject matter expert on data-led customer insight generation
• Developing and driving forward the team work plan, based on your experience, findings and in line with Sainsbury’s Bank broad aims for the dataset
• Identifying valuable insights about our customers that we can build our product proposition and marketing approaches around
• Developing and owning the approaches used to generate insights
• Communicating insights across our Customer division, persuading your peers in other business functions of the associated value
• Driving the development of new approaches and processes, ensuring these are utilised effectively within the team, identifying continual areas of improvement

What you need to know and show

• Experience managing an analytical team
• Experience of deriving actionable insights from large datasets
• Strong communication and persuasion skills. The insights you and your team derive from the data will be instrumental in changing the way we build and market our product proposition, and as such the onus will be on you to persuade people of their value
• Experience with a range of analytical tools, for example Python and R
• An enquiring and curious mind, backed by scientific rigour. Success in this role will be a result of identifying the right, detailed questions to ask, while fully understanding and documenting the answers, as opposed to simply following a pre-defined process
• Strong relationship management skills

Our benefits

In addition to the all-important salary, pension & bonus offering, we totally get that life outside work is important to us all. So, we want to shout out some of our other great benefits…

• We offer flexible working to help you achieve a good work/life balance
• Opportunity to buy extra holidays is on the table
• Discounts on your weekly shop, buying a laptop or sofa? We’ve got it covered through your Sainsbury’s, Argos and Habitat store discount card
• Cycle to work scheme and great coffee and cake!

A little about us & our culture

We’re proud of our heritage as the UK’s first supermarket bank. As digital technology drives the banking landscape we want to be at the cutting edge of this technology, offering award winning innovative digital banking products to our customers. Technology is where we see our growth therefore we need innovators to join us and drive the next phase of our evolution.

We’re a friendly bunch who collectively share a passion to make our customers’ financial lives easier. As part of the wider Sainsbury’s Group, being one of the UK’s most trusted brands, it brings our colleagues a wealth of opportunities to fulfil their potential. Here, you can be part of something bigger and help to create a new approach that puts the customer at the heart of everything we do.

Everyone is welcome at the Sainsbury’s Group, and we’re proud to be an equal opportunities employer that champions a diverse and inclusive culture that reflects the diversity of the communities we serve.

Work-life balance is important to us, so we offer our colleagues as much flexibility as possible in line with the needs of their role. We trust them to decide how, where and when they work, combining remote and collaborative working with a flexible approach to hours within their working days, giving plenty of time and space for life outside of work whilst delivering against our business goals.

If you’re interested in applying and are excited about working with us but are unsure if you have the right skills and experience – we’d still love to hear from you! We’d also be happy to discuss more flexible working options such as job shares and part time working.

As this role involves working within a regulated environment any offer will be subject to satisfactory background checks including criminal record check, credit check, fraud check and employment references.

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