Customer Advisor - Service

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View: 107

Update day: 11-06-2024

Location: Peterlee North East

Category: Consulting / Customer Service IT - Software

Industry: Automotive Staffing Recruiting Retail

Position: Associate

Job type: Full-time

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Job content

Job title: Customer Advisor (Broadband Technical)

Company: EE

Hours: Full time (37.5 Hours)

Contract type: Permanent

Salary: OTE £19,961 (£19,011 Basic + OTE Bonus)

Location: Darlington Call Centre

Start Date: August 2021

Customer Advisor (Broadband Technical)

This role is all about helping people with their home broadband. You’ll be the first point of contact for our customers who are having technical issues with their services. You’ll be finding faults and fixing issues, or talking people through how to get the most out of their devices.

It’s not always easy. Customers can be frustrated or angry that they’ve lost their connection or their device is playing up. You’ll need to be able to calm the situation, ease the tension and get the problem solved, but your natural ability to understand and explain how things work will be the reassurance they need.

You’ll Need To Be Someone Who Is

able to get on well with people confident to have difficult conversations respectful of other people’s point of view not easily upset or offended by others able to think quickly and be calm in stressful situations genuinely motivated to help people and solve problems
We’ll give you all the training you need. When you start you’ll get 4 weeks training on our products and services, systems and processes, and handling real customer calls. You’ll have people around you to support you, regular coaching and training updates to make sure you’re always at the top of your game.

What’s in it for you?

You’ll be joining one of the UK’s most exciting telecommunications companies with a very bright future. We’re one of the Sunday Times’ top 6 best big companies to work for and we offer a huge range of benefits to all our colleagues.

From Day One You’ll Get

Generous discounts on broadband BT TV, BT Sport and Now TV for £5 50% off mobile packages and handsets for you, your friends and family Generous salary and bonuses 25 days’ paid holidays Incentives and recognition for your performance Full training, ongoing coaching and support Employee rewards hub saving you £££ on products/services you normally buy Great pension (up to 9% employer contributions) and share schemes Opportunities to progress your career across the business Paid days off to volunteer with charities or causes important to you Job satisfaction; knowing you’re helping the country stay connected
PLEASE NOTE: Generally, our centres are open between 8am and 10pm, 365 days a year including bank holidays. Shifts could be any time during these hours. Whilst we’ll give you notice of your shifts in advance you’ll need to be available during these hours.
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Deadline: 26-07-2024

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