Customer Advisor

Job content

Customer Advisor – Business Banking

Location – Edinburgh - South Gyle - Teviot House

Start Date - 23/05/2023

BENEFITS:

• Free access to UnMind - a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing.
• Access to a benefits scheme giving you discounted holidays, vouchers, saving bundles, competitions and giveaways and a 24/7 worker assistance programme including always having accessible counselling services.

Rate of pay - £11.70 - £12.35 (higher pay rate is achieved based on performance after 6 months)

Working hours: 35 hours per week between 7am and 8pm on a shift rotation which includes working a Saturday between 9am and 2pm every 4 weeks.

Length of contract – minimum 6 months with good opportunity to be extended

Parking Available on site

This is an office-based role with the opportunity to progress to go hybrid once fully trained within the role.

ROLE DESCRIPTION:

You will be key to Helping British Businesses Recover by supporting UK businesses within a responsible, sustainable and inclusive bank.

This is an inbound Telephony role where your working day will involve helping customers to grow their business through assisting them with their enquiries and fulfilling their business banking needs in an efficient and effective manner. You will use your skills and knowledge to ensure each of our customers are provided with an excellent & empathetic customer experience.

The day to day banking needs that you will be supporting our customers with include queries relating to cheques, money transfers, balance enquiries, Internet Banking registrations and debit card queries.

SKILLS REQUIRED:

- Excellent customer service skills

- Customer service background

- Computer literate

- Flexible and adaptable to change

- Ability to work as part of a team

- Ability to navigate around multiple systems

WHAT’S IN IT FOR YOU?

- Excellent induction training

- Competitive rate of pay/pay progression

- Gain experience and new skills

- Great insight into the banking sector

- Potential for extension

Successful candidates must go through vetting checks and must pass a CREDIT CHECK and a DISCLOSURE SCOTLAND CHECK.

Interested in this opportunity?

To apply, click on the link and you will be sent a response immediately with next steps (please check your junk mail just in case!) . Complete an online assessment in your own time and one of our recruitment team will be in touch within 24 hours once you’ve completed to talk you through the role in more detail let you know what happens next!

00409

Job Types: Full-time, Temporary contract
Contract length: 6 months

Salary: £11.70 per hour

Benefits:

• Free parking
• On-site parking
• Work from home

Schedule:

• Monday to Friday
• Weekend availability

Work Location: One location

Reference ID: 00409
Expected start date: 23/05/2023