Customer Administrator

Job content

Slater and Gordon are a leading consumer law firm, and our mission is to give people easier access to world class legal services. We are a legal services business powered by technology and led by people that support customers in every step of their case.

We are currently recruiting for a talented Legal Administrator to join our first class, Customer department, in Liverpool. This is an exciting opportunity for someone who is passionate about the work they do, the service they provide and getting the best results for their clients.

The Legal Administrator supports fee earning colleagues by completing administrative legal tasks to ensure that all cases are set up accurately and on time.

Client service is at the heart of Slater and Gordon and we take pride in the impressive headlines we generate, demonstrating our range of work and the relentless pursuit of justice by our Solicitors.

At Slater and Gordon Lawyers (UK) we are inclusive. We celebrate multiple approaches and points of view. We believe diversity drives innovation. So, we’re building a culture where difference is valued. Our culture motivates our employees to give their full selves to the job and invest in the company’s future. Our people see value in their work and are eager to do well in their roles. Our values ensure that all our employees are working towards the same goals.

If you have got the talent, ambition and focus and are looking for a stimulating and rewarding career we would love to hear from you.

Responsibilities to include:
Ensure all new files are opened accurately and in a timely manner.
Provide administrative support to fee earners as directed to ensure effective and efficient administration, management and maintenance of files from opening to archiving.
Effectively handle team email queue, ensuring this is kept tidy and up to date at all times.
Screen telephone calls and take relevant messages or deal with enquiries where possible from clients, executives and others.
Independently prepare letters, attendances, and internal memoranda as appropriate and provide effective support, guidance and delegation to colleagues.

About You:
Proficient in the use of Microsoft Office suite and relevant practice and business IT systems, particularly Tikit.
Minimum of 5 GCSE’s or relevant work experience
Sound knowledge of legislation and legal process relevant to own Practice Group
A willingness to learn and must be a quick learner
Excellent oral and written communication skills
Excellent time management and organisational skills
Able to work on own initiative
Ability to cope with tight deadlines

Company Values:
Our values provide the framework for how we engage with our colleagues, customers, and stakeholders. These behaviours and values must be demonstrated in the role and across the business.

We do what we say we will
We own it, we sort it
We don’t wait, we create
We respect and encourage each other
We make time to live

What we offer in return:
We offer a flexible agile working environment, alongside a competitive salary and benefits package including 25 days holiday allowance plus the option to purchase an extra 5 days, pension scheme, health cash plan, life assurance and income protection insurance. The opportunity to develop a rewarding and successful career with an award- winning law firm.

Please Note - Vacancies may close prior to the expiry date displayed, subject to volume of applications received.

Job Type: Full-time

Work Location: Multiple Locations