Cruise Expert

Job content

Is travel your passion? Do you have experience in sales? If so, we have just the role for you!

Bolsover Cruise Club is the UK’s favourite cruise agent - we’re experts in creating unique holiday experiences for guests and we are on the lookout for new sales team members to help our customers book their dream cruise holidays.

Based at our purpose-built headquarters just outside Chesterfield, we will provide all the training and support you need to transform you into a first-class cruise expert.

You’ll be joining our friendly and passionate Sales Team and be responsible for a range of activity, including but not limited to:

- Dealing with incoming sales leads and providing customers with quotes

- Booking cruises, leading customers to the best option for their holiday

- Upselling and booking additional products where appropriate to provide customers with the best value

- Following up leads with outbound calls to ensure all sales leads are maximised

- Managing both new and existing queries, always ensuring an excellent level of customer service

- Serving customers that visit our in-house Cruise Bureau

What you love to do…

• Be enthusiastic about selling
• Passionate about providing excellent customer service
• Being part of a great team
• Speaking to an array of people
• Build rapport and establishing trusted relationships
• Use your initiative to handle a variety of situations

This is what you’ll get…

• Competitive Salary - £25,000 - £30,000 p.a
• 23 days annual leave (increasing to 26 days)
• Complementary educational cruises
• Prizes and rewards from cruise operators – from cash incentives and iPads to cinema tickets and discounted holidays.
• Full training provided
• Generous pension scheme

Free parking

Work remotely - No

Hours of work
Monday to Saturday Rota with a day off either in the week or Saturday working 9am to 5.30pm
You will be expected to work most Saturdays and expect one Saturday off a month.
You would also work one late shift a week working 11.30am to 8pm

Sundays are on a Rota working 10am to 4pm which is overtime paid time and a half.

Job Type: Full-time

Salary: £25,000.00-£30,000.00 per year

Benefits:

• Canteen
• Company events
• Company pension
• Employee discount
• Gym membership
• Health & wellbeing programme
• On-site parking

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Barlborough S43 4XE: reliably commute or plan to relocate before starting work (required)

Experience:

• Sales: 2 years (preferred)

Work Location: In person

Application deadline: 10/11/2023
Reference ID: Cruise Expert November 2023
Expected start date: 20/11/2023