Cromwell Road- support worker ( 3 )
View: 103
Update day: 01-06-2024
Location: Kensington and Chelsea South East
Category: Health / Medical Care Doctors / Nurse
Industry: Civic Welfare Social Services
Job type: Full-time, Permanent
Salary: £22,568 a year
Job content
Job details
Job details
Cromwell Road- support worker ( 3 )
- Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Support customers to move on from the service through their identified move on pathway liaising with Tower Hamlet’s HOST and Clearing House.
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Engage in learning and development activity to increase knowledge and skills
- Ability to defuse challenging behaviour with awareness of personal safety.
- Adhere to Look Ahead’s Policies and Procedures
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer–focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector.
- 1 Years minimal experience
- Good Time management
- Strong Organisational skills
- Strong communication skills
- Experience working with vulnerable adults with complex needs
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector.
Deadline: 16-07-2024
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