CRM Operations Manager

☞ Beam Projects

View: 107

Update day: 30-04-2024

Location: Swansea Wales

Category: Executive management Production / Operation

Industry: Graphic Design

Position: Associate

Job type: Full-time

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Job content

Were looking for a CRM Operations Manager to join our team to help us build our go-to-market engine and lay the foundations for growth & strategy execution. You will partner with the Sales, Marketing, and Customer Success teams to create & execute their strategy, drive alignment across teams, and uncover insights. If you are looking for an opportunity to jump in and build processes from the ground up in a supportive environment, we want to hear from you!

Key Job Responsibilities
  • You will support our day-to-day operations and provide recommendations on how we can improve our go-to-market data and tech stack to achieve our goals.
  • Own the execution & delivery of sales & marketing operational programs.
  • Toggle between tactical work and longer-term initiatives, projects, and planning activities.
  • Work with internal stakeholders to implement solutions that help them meet & exceed customer needs.
  • Build & manage sales campaigns, marketing programs, automation, templates, etc.
  • Advise on new business growth strategy, churn strategy, existing customer base expansion, sales incentives and segmentation; approach problems analytically to come to data-driven resolutions.
Basic Qualifications
  • Bachelor’s degree in commerce, finance, or STEM.
  • Proven relevant experience working at a high-growth SaaS technology company in sales/marketing/revenue/growth ops (or management consulting experience).
  • Hands-on experience working with CRMs like Salesforce.com and Marketing Automation Platforms (ActiveCampaign, Marketo, HubSpot).
  • Data analysis skills - you know your way around Excel.
  • Experience building out marketing, sales, and customer success systems, processes, training, and optimization from scratch.
  • A passion for troubleshooting, finding unexpected behaviours and solving them.
  • Curious and not afraid to try a different path to achieve your goals.
Preferred Qualifications
  • Knowledge of data warehouse best practices, and Extract, Load Transform (ELT) & Reverse Extract, Transform, Load (ETL).
  • A good understanding of relational databases & writing SQL.
  • Experience with BI & data visualization tools (Looker, Tableau, etc.).
  • A good understanding of how to deliver results of an experiment and communicate impact to senior leadership.
  • Experience building out marketing, sales, and customer success systems, processes, training, and optimization from scratch.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
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Deadline: 14-06-2024

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