Control Room Operator

Job content

About us

Tower Hire & Sales (THS) is a small but growing business based in LLandarcy, Neath with sites across the UK! We are a security business providing professional and innovative services to our customers. Established in 2012, we have over a decade of experience in developing technologies to provide the best security systems possible.

We pride ourselves in being a reliable security provider and are looking for employees who are dedicated to maintaining our high standards of vigilance and reliability.

We encourage the career development of our employees and aim to build a family of employees who support each other and work well as a team.

As a part of THS, you will be enrolled on to a benefits platform providing you with a wealth of services including:

- Health and Wellbeing Support
- Lifestyle savings for shopping, travel and eating out
- Pay-monthly schemes for electronics and Cycle to Work
- HighFive recognition platform (including monthly voucher rewards and birthday rewards)

Please note: We cannot accept applicants who do not hold an SIA CCTV Licence.

Responsibilities:
- Monitor and operate control room equipment and systems
- Perform data entry and maintain accurate records
- Analyse data and make informed decisions based on findings
- Communicate effectively with team members and other departments
- Provide excellent customer service, including phone etiquette
- Ensure compliance with company policies and procedures
- Vigilantly monitoring alarms and surveillance footage for signs of potential threats or suspicious activity.
- Taking swift action by alerting Mobile Response Units or local law enforcement when intruders are detected.
- Conducting proactive site checks to prevent theft and facilitate the recovery of stolen goods.
- Reporting and addressing camera faults promptly to ensure uninterrupted surveillance.
- Handling incoming calls from sites, guards, and clients with professionalism and efficiency.
- Crafting comprehensive incident reports to document and address security incidents.

Experience:
- Previous experience in a control room or similar environment preferred
- Strong English language skills, both written and verbal
- Proficient in data entry and analysis
- Familiarity with control room equipment and systems is desirable

To excel in this role, you’ll need to embody the following qualities:
- Responsiveness and attentiveness to detail.
- A collaborative spirit, capable of working effectively within a team.
- Strong time management skills to prioritise tasks and manage workload effectively.
- Exemplary professionalism, especially in client interactions.
- Experience in high-pressure environments requiring quick thinking and proactive decision-making.
- Proficiency in IT skills for report writing and navigating security software.

As a Control Room Operator, you will play a crucial role in monitoring and operating our control room equipment and systems. Your attention to detail, ability to analyse data, and effective communication skills will contribute to the smooth operation of our facility. If you have experience in a similar role and possess the necessary skills, we encourage you to apply.

Job Types: Full-time, Permanent

Salary: From £10.80 per hour

Benefits:

• Company pension
• Cycle to work scheme
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)
• SIA CCTV Licence (required)

Ability to Commute:

• Neath (required)

Work Location: In person