Control Room Operator

Job content

To support our continued growth, we are looking for exceptional Control Room Operators to form part of our award-winning security team.

Based in our Head Office in Andover, the Control Room Operator is required to support day-to-day 24hr operations with administrative aspects of the business as well as being responsible for dispatching assets, and CCTV and operational monitoring. The Control Room Operator is responsible for management and upkeep of the operational software systems, assignment instructions and related communications to frontline teams, as well as liaising with clients to maintain current operational information and reporting. The Control Room Operator will ensure compliance with integrated management system process and procedures as well as industry standard requirements. The Control Room Operator will be professional, well organised, able to prioritise, communicate effectively, work efficiently under pressure and have the flexibility to balance a broad range of skills.

The role is control room based, covering out-of-office hours.

• The role will be allocated a shift pattern, that will include night and weekend working (12 hour shifts). Some day working may be required.
• Pay rate is starting from £11.50 per hour during training and probation. On successful completion of screening and training, the rate will increase to £12.00 per hour.

Duties:

• Using a range of software including email, Microsoft Office applications and operational platforms to drive up-to-date information for frontline officers
• Responding to and facilitating client and operational team enquiries
• Supporting portfolio resource management for respective departments ensuring shift coverage in relation to short notice absence
• Actioning calls from Alarm Receiving Centres (ARC) recording details and dispatching assets to respond
• Making calls to operational officers for lateness/ sickness / missed check calls / welfare checks
• Reviewing operational reporting for content, accuracy and completeness.
• Approving and sending reports to customers
• Actively review operational documentation to maintain current operational information
• Managing and maintaining online and paper filing systems relating to client information
• Supporting the Integrated Management System to ensure compliance with industry standards
• Data entry
• Working independently and as part of a team
• General support as required

Person Specification

The position requires applicants to demonstrate a number of key skills and attributes:

• Must be able to conduct themselves professionally and with complete integrity
• Excellent attention to detail
• Good organisational skills
• Tactful and diplomatic, with the ability to maintain confidentiality
• Good communication skills - both written and verbal
• Good interpersonal and customer service skills
• Good literacy and numeracy skills, including keyboard skills and legible handwriting
• Educated to GCSE level or equivalent Including English at Grade ‘C’ or above
• Experience of working within an office environment
• Evidence of continuing professional development, and willing to undertake further appropriate training
• Computer literate, and has a good knowledge of MS Windows and MS Office
• Team player, but able to work on own initiative
• Clean criminal record

In return Venture will offer you:

• An excellent rate of pay
• A comprehensive employment benefits package and workplace pension
• The support of an experienced, firndly and approachable team
• Planned personal development and key life skills
• Ongoing training opportunities
• Opportunities for promotion

About Venture Security:

For over a decade, Venture Security has been providing the highest standard of professional security possible, acting as a trusted partner for our customers, exceeding their expectations and offering peace of mind. We are committed to not only providing an excellent service and always delivering on our promises but matching this with outstanding customer service.

Venture is recognised as one of the UK’s highest performing security contractors, ranked within the top 10% of contractors approved by the Security Industry Authority (SIA). All our security personnel are fully trained and licensed by the SIA.

With a head office in Andover, Hampshire and within easy reach of London and the south east of England, we are the leading provider of security services in the region. Our customers include both corporate and residential clients, ranging from high net worth individuals, to SME’s, blue chip companies, local authorities and event organisers.

Interview and Selection Process:

Following your application, candidates who meet the selection criteria will be contacted by our Recruitment Team to attend an interview.

Due to the high number of applications, only successful candidates will be contacted.

Interviews will be held face-to-face at our Andover office week commencing 24th July 2023.

If you are interested in applying for this position, please submit your CV and covering letter to us.

Job Type: Full-time

Salary: £11.50-£12.00 per hour

Benefits:

• Company pension
• Employee discount
• On-site parking

Schedule:

• 12 hour shift
• Night shift
• Overtime

Education:

• GCSE or equivalent (preferred)

Experience:

• security: 1 year (preferred)
• control room: 1 year (preferred)

Licence/Certification:

• SIA CCTV licence (preferred)

Work Location: In person

Application deadline: 27/07/2023
Reference ID: CRO_Jul23