Contact Centre Advisor

Job content

Basic Salary + Uncapped Bonus + Pension + Range of Benefits + Comprehensive Training Provided + Not Cold Calling Birmingham business park The company LTK are an industry leading Automotive Consultancy company specialising in retention solutions for vehicle sales and aftersales dealer networks. As an outsourced business, high standards of delivery is imperative in order to keep our clients and customers satisfied. We represent recognisable quality brands such as Peugeot, Citroen, DS, Vauxhall and Fiat, Chrysler The Contact Centre Advisor role’s: Our dedicated Contact Centre team process c100,000 inbound and outbound enquiries per month through our Sales and Aftersales channels. Ranging from facilitating appointments for Test Drives and Face to Face appointments to making Service, MOT and Maintenance appointments for the respective dealers. To support our client deliverables and growth we now need the following roles: Service Booking Advisor - to process aftersales Service, MOT, General Maintenance and Recall appointments, manage cancelations & reschedules and provide expert advice on what is due to maintain the safety of their vehicle Sales Appointment Advisor - to process a myriad of sales leads and convert to appointments for the dealers, you will need to be agile in your delivery as leads range from Inbound & Outbound Calls, Live Chat and Email sources. In both roles the Contact Centre Advisor is the first line of contact on behalf of the dealership and as such high levels of professionalism and energy are needed, to ensure that every customer receives the very best in customer service, providing product knowledge on new vehicles or on service schedules. Both roles are a blend of Sales and Customer Service, every call, every lead is an opportunity to convert to the business and you will be measured and rewarded on: ConversionQualityEfficiency You will receive comprehensive training on product knowledge, systems and process and will be expected to be able to receive inbound calls and make outbound calls in a blended environment. Come join our fast paced, friendly environment at our offices based in the prestigious Birmingham Business Park. Skills you’ll need as our Contact Centre Advisor: Ability to work in a High Paced EnvironmentUsing the training provided navigate through our bespoke systemsAttention to DetailGood Communication and Listening SkillsHigh EnergyProfessional & Friendly approachFluent in Spoken and Written EnglishCreate and drive positive customer advocacy by ‘going the extra mile’ wherever possible Hours and Shifts Flexible Full & Part Time and Hours available to cover a range of shifts covering 7 days a week. Range of Benefits you’ll receive as our Contact Centre Advisor: Full Induction & Comprehensive Training30 days holidays including Bank HolidaysAdditional days holiday for your birthdayContributory Pension SchemeHealth Cash PlanRewards Cash PlanLength of Service AwardsActive Career ProgressionIncentives (love2shop, vouchers, lunches bought etc)Free onsite parking If this sounds like you and you would like to join us as a Contact Centre Advisor please click ‘Apply’ now. We’d love to hear from you