Contact Centre Advisor (FT)

☞ Doncaster Culture and Leisure Trust

View: 108

Update day: 11-06-2024

Location: Doncaster Yorkshire and the Humber

Category: Other

Industry:

Job type: Full-time

Salary: £17,968/yr - £17,968/yr

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Job content

Based at The Dome

Deadline for Applications: 02 Jul 2021

Interview Date: 05 Jul 2021

Salary: £17,968 per annum / Average 37 hours per week across 7 days

Doncaster Culture and Leisure Trust (DCLT) is a registered charity delivering premier leisure & culture provision across Doncaster with a diverse portfolio of venues in the pursuit of our aims of addressing physical inactivity, raising cultural ambition and tackling education inequalities in the borough of Doncaster. Our business is a blend of industries. From swimming pools, gyms, golf, hospitality to outdoor events and theatre.

We currently have two exciting opportunities to join our business

About You

You have good verbal and written communication skills, with the ability to demonstrate confidence when talking to Customers by telephone. Great customer service skills with the ability to demonstrate empathy and understanding. The ability to multitask and prioritise workload. Have a good understanding of IT, a focus on Microsoft Office applications and our own CRM system.

Main Responsibilities Include
  • Taking every opportunity to promote DCLT products and services.
  • Answer phone calls and other incoming enquiries within SLA targets.
  • Schedule follow-up calls to customers, where necessary.
  • Provide customers with product and service information.
  • Add & update customer information on the CRM system.
  • Use & contribute to the digital knowledge base to assist in future enquires.
  • Take bookings and process payments.
  • General administration functions.
Previous Contact Centre or Customer facing experience is desirable, but not mandatory, as full training will be provided.

Employee Benefits
  • Use of a variety of leisure facilities as staff.
  • Cycle to Work Scheme.
  • Career Pathways.
  • Ongoing Training and Development.
  • Westfield Health.
THINK THIS ROLE IS FOR YOU?

If you feel you have the right skills and experience to join our team, then apply now.
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Deadline: 26-07-2024

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