Concierge Officer’s Supported Accommodation -Female Project (Rochdale)

Job content

WHAG is a leading charity delivering quality support services to women, men and their families who are affected by domestic abuse, homeless vulnerable women and young parents across North West England. Improving the safety and life opportunities of our service users and supporting them to make positive choices about their future.

We are looking for people who want to be the best they can in their role and who want to make a difference day in, day out. You will be key members of our team, We are looking for team players, with the highest regard for exceptional service To find out more about WHAG and our Values our website at www.whag.info

Role Aims:

To deliver a high quality ‘waking out-of-hours concierge and security service, responsive to the operational needs of the supported housing project, dispersed properties linked to the project and floating support clients. To provide a service, which enhances the safety and security of the building, the dispersed accommodation properties and the floating support clients in their own properties.

Key Responsibilities:

Site Security and Caretaking

• To provide a polite and professional concierge and reception service to all callers or visitors to WHAG
• To provide a thorough electronic handover to day staff, alerting colleagues to significant issues promptly
• To support staff at other 24-hour sites and share best practice.
• To monitor CCTV at the project the post is based and to remotely monitor CCTV at other SSP accommodation sites.
• To download CCTV to be used in evidence as directed by the Operation Manager.
• To monitor the security and safety of SSP premises on an ongoing basis.
• To monitor the communal internal and external areas of the supported housing project and support clients in managing who is given access to the premises.
• To make regular visual inspections of all internal and external communal areas of the supported housing project.
• To carry out occasional emergency visits to dispersed /other accommodation as required.
• To assist customers in maintaining the security of their dwelling, and communal areas, and to reduce or eliminate any noise or disturbance.
• To deal with emergency situations, such as floods, leaks, and power cuts etc. in an appropriate manner.
• To report emergency repairs to the repairs service promptly and liaise with emergency contractors as required.
• To report all witnessed criminal activity to the Police and provide all appropriate evidence including witness statements.
• To clean spillages and broken glass from sites as required.
• To undertake light cleaning duties if necessary.
• To respond to internal security and fire alarms in accordance with WHAG’s guidelines and follow the procedures to be applied in the event of fire alarm/Intruder alarm activation.
• To work closely with other colleagues at the supported housing project, the Operations Manager, Police and other relevant local agencies.
• To ensure that WHAG’s buildings, furniture, fittings and equipment are maintained to a high standard, reporting any defects to your Line Manager.

Administration and Recording

• To maintain a log of events in the prescribed manner according to WHAG’s procedures. To record information appropriately and pass on relevant information to colleagues/team members.
• To monitor the phone and deal with left messages and enquiries appropriately.
• To report and record Health and Safety checks as instructed by the Line Manager.
• To provide other colleagues with timely reports of all incidents involving clients who are not complying with the terms of the tenancy agreement around anti-social behaviour and site security.
• To carry out shredding and such minor administrative tasks as directed by the Line Manager.

Training and Development

• To participate in training according to needs identified with your Line Manager.
• To participate in one-to-one supervision sessions and annual performance appraisals with your Line Manager.
• To participate in policy and strategic development for the organisation and individual schemes in conjunction with other colleagues and managers.

Reference ID: CO/RC

Part-time hours: 28 per week

Application deadline: 22/07/2021

Job Types: Part-time, Contract, Permanent

Salary: From £13,613.00 per year

Benefits:

• Bike to work scheme
• Company pension
• Employee discount
• On-site parking
• Store discounts

Schedule:

• Night shift

Ability to commute/relocate:

• Rochdale OL11 3AA: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (required)

Experience:

• Supported Accommodation: 1 year (required)
• Lone Working: 1 year (required)

Licence/Certification:

• Driving Licence (required)

Work remotely:

• No