Complaints Handler

☞ The Big Phone Store

View: 103

Update day: 01-06-2024

Location: Wolverhampton West Midlands

Category: Other

Industry: Retail

Position: Entry level

Job type: Full-time

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Job content

Job Title: Complaints Handler

Job Type: Full Time

Salary: £22,000 - £29,000

Customers are at the forefront of everything we do. If you are a customer-centric individual who understands the importance of not good, but excellent customer service, then look no further as this is the company for you!

What We Are Looking For
  • Remain calm in difficult and challenging circumstances
  • Rational, thoughtful and precise decision-making abilities
  • Responsive to the needs of the customer and the organisation’s expectations
  • Complaints handling experience via phone and email (essential)
  • Able to manage difficult customers/conversations (essential)
  • Strong problem-solving skills and negotiating skills (preferred)
  • Be able to communicate professionally in writing and over the phone
  • Handling inbound and outbound calls
  • Deal with customer inquiries, showing empathy and providing solutions
  • Communicate in a clear and concise manner
  • Address any issues of conflict or complaints.
  • Preventing issues arising rather than resolving issues after they have occurred.
  • Demonstrating a timely resolution of all complaints and queries raised by our customers via phone, email/letter, or webchat
  • Exploring all aspects of the customer’s complaint to establish and fully understand the root cause
  • Developing key working relationships with your colleagues to help you achieve the right outcome for the customer
  • Recording complaint details accurately on all relevant systems and databases
  • Acting as a role model for the business always championing our vision and values, demonstrating a professional approach to work
  • This role will suit candidates with a strong background within complaints handling/complaints management
  • Always adopting a flexible approach to work, being prepared to undertake ad hoc duties which may be required to meet the ever-changing needs of our Customers and Business
The Successful Complaints Handler Will Have The Following
  • Excellent communication skills, both written and verbal
  • Be able to demonstrate the ability to manage your time effectively and prioritise tasks
  • Resilience
  • Assertive when needed but always professional
  • Passionate
  • Empathetic
  • Proactive
  • Mature and tactful
Benefits Of Working With Us
  • Permanent position
  • Flexible working hours - no weekends or night work
  • Staff discounts
  • Pension scheme
  • Days out and other social events
  • Free onsite parking
  • Equal opportunities employer fully committed to diversity, equality and inclusion
  • Birthdays off and paid for without having to use any holiday entitlement.
  • Covid- 19 precautions in place – PPE provided.
  • Up to 28 days paid holiday
  • Sick pay
Commutable From

Bilston, Birmingham, Bloxwich, Brownhills, Cannock, Coventry, Darlaston, Dudley, Sedgley, Smethwick, Stafford, Telford, Tipton, Walsall, Wednesbury, West Bromwich, Willenhall, Wolverhampton

This is a permanent position that offers an opportunity to develop and grow with the business. Does this sound like you? If yes then apply now.
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Deadline: 16-07-2024

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