Complaints Handler Immediate Start

☞ YOPA

View: 112

Update day: 11-06-2024

Location: Hinckley East Midlands

Category: Consulting / Customer Service IT - Software Part-time

Industry: Staffing Recruiting Financial Services Real Estate

Position: Entry level

Job type: Part-time

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Job content

Customer Resolutions Executive

Hinckley, Leicestershire, LE10 1YG

Yopa are the UK’s 5th largest Estate Agent as of 2021 and have recently been ranked best online agent by OnlineAgentPicker 2021!!! Here at Yopa we provide our customers with the same end-to-end service they would receive from a high street Estate Agency....with the added benefit of easy to use, market-leading technology that helps them see every step of their sale as it happens and all for a low fixed fee!!!

Due to surges In demand, we are exciting to announce further opportunities to join our fast paced and diverse Customer Resolutions Department based at our award winning Customer Contact Centre In Hinckley, Leicestershire.

As a member of the team you will be responsible for developing and communicating formal written responses. All responses must be in compliance with business and ombudsman guidelines while keeping the best interests of the customer and the business in mind. You’ll deal with a variety of complaints across the customer journey and investigate them, ensuring of a fair and transparent resolution for both the customer and Yopa.

Whats On Offer
  • Base salary of £19,000.00-£21,000.00 + upto £2,000.00 KPI bonus per annum
  • Aviva Work Place Pension Scheme
  • Access to DMGT Group Discounts for hundreds of retailers across over 26 categories Including getaways, groceries, fashion, electronics, food & drink and entertainment
  • Free Breakfast and Refreshments available daily
  • Fun, diverse and Inclusive company culture, forward thinking in our approach to employee engagement and customer service
  • Covid secure offices
  • Onsite parking available
  • Regular Learning and development opportunities with 24/7 access to Yopa Thrive, with further opportunities to win big entering our weekly competitions
  • Career Progression and apprenticeships available
  • Hours of work: 40 hours, Mon-Friday 9:00-17:30 pm
  • All Training provided

Main Duties And Responsibilities
  • Work independently liasing across multiple departments to to investigate and resolve complaints, varying In nature and complexity and communicating via variety of channels including telephone, email, letter, social media
  • Confidently communicate with customer throughout investigation through to the point of resolution
  • Effectively manage workload to meet all deadlines and productivity goals
  • Identify and alert management to events with potential high business impact and opportunities to prevent future complaints
  • Writing first and final responses via email or letter in line with Property Ombudsman requirements
Preferred Skills And Experience
  • Experience in handling complaints
  • Ability to manage multiple tasks with competing priorities and meet all deadlines
  • Excellent written and verbal communication skills
  • Strong listening skills
  • Strong analytical and problem-solving skills, and the ability to quickly grasp and understand complex business and technical concepts
  • Willingness to learn new skills and work in a fast paced, frequently changing environment
  • Ability to maintain confidentiality and discretion in business relationships
  • Ability to show empathy with clients
  • flexible attitude to working hours

About Yopa

Here at Yopa, our customers get the same end-to-end service they would from a high street agency, with the added benefit of easy to use and market-leading technology that helps them see every step of their sale as it happens. Our service also includes dedicated, experienced local estate agents, evening and weekend opening hours via our 2 super-branch contact centres in Watford and Hinckley and help with everything from mortgages to conveyancing. Our popular Pay Later option means customers can defer the cost of selling their home for 10 months and our No Sale, No Fee proposition means sellers have the flexibility of not paying a penny until their home is sold; a distinct advantage versus our chief online competition, Purple Bricks.
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Deadline: 26-07-2024

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