Complaint Resolution Officer

Job content

Are you an expert at finding solutions?

Excellent people skills, inquisitive, confident, and previous experience of providing fantastic customer care, if this sounds like you then this is your opportunity to explore joining one of the East of Englands leading housing associations. Offered for a period of up to 12 months you’ll be joining an expanding team as we embark in a new way of working and seek to improve our complaint handling practices. We are currently looking for both full-time (36.25hrs per week) and part time (31hrs per week) talent to join us. You’ll be able to develop your knowledge within the housing sector and showcase how you can deliver a “Heartfelt Service”

This is a very hands-on role dealing with customer complaints and supporting our customers by putting right what has gone wrong and seeking agreeable resolutions. With each day being different you’ll use your excellent questioning, negotiation and influencing skills to assist customers with their complaints through to resolution. You’ll need strong attention to detail and ICT skills as the need to record accurate notes and manage interactions on each case is critical.

Investing in you, we will provide you with all the necessary training and knowledge to be successful in your role. By engaging with a wide range of colleagues, stakeholders, and partner contractors you’ll develop a broad understanding of our business. This is a fantastic opportunity to develop your expertise, showcase your skills and gain job satisfaction.

Ideally within your career you have developed a strong experience in a complaints-based role and have built this up working successfully with your customer base. Experience of working in an organisation linked to property repairs and maintenance would also beneficial.

If you’re motivated by being busy and work best when you get to manage and organise your workload demonstrating your strong time management skills, then this could be the role for you.

This role is primarily homeworking, however, there is likely to be some ad-hoc travel across our geography for meetings.

To explore beginning your career with Longhurst Group apply today.

Our offer

When You Join You Will Enjoy

28 days annual leave plus bank holidays (Pro-rata based on contracted hours)

Pension Scheme

Life Cover (as part of pension scheme membership)

Health Care Cash Plan

Free Eye Tests

Investment in your personal development through our extensive learning and development opportunities.

Family friendly, carers leave plus other paid leave

Employee Assistance programme

Wellbeing Support

Free flu vaccinations

Long Service Awards

Carers Networking Group a platform to support Unpaid Carers

How to apply

Please click apply now to submit your CV today. In the event of high applicant volumes we reserve the right to close this advert and CV submission window early.

Vetting Requirements

The important things - Naturally working with our customers we need to complete pre-employment checks before you join us. This role is conditional upon receipt of two satisfactory references (one from your current employer).

We can only consider applications from candidates who have the right to work in the UK. All shortlisted candidates will need to verify eligibility to work in the UK at interview. Original proof must then be provided by day one upon successful candidature).

Equal Opportunities

As an equal opportunities’ employer, Longhurst Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We pride ourselves on looking after our colleagues and as part of our commitment we are an Employer for Carers and would welcome your application if you have additional unpaid caring responsibilities.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Longhurst Group.