Community Delivery Manager

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View: 105

Update day: 28-05-2024

Location: Swansea Wales

Category: Executive management Production / Operation

Industry: Staffing Recruiting

Position: Mid-Senior level

Job type: Full-time

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Job content

About This RoleCommunity Delivery ManagerAbingdon/Reading£31,500 - £36,000Are you a driven individual looking for their next step in ? Tired of working the traditional 9-5?How does working in a fast paced, forward thinking environment sound?If you have experience in logistics, have excellent customer service skills or management experience and interested in being part of a growing business, then I would love to speak with you!Search are recruiting for a Community Delivery Manager with a proactive approach to work and strong attention to detail to join an established team. Our client is a well-established company with a wealth of opportunities for the ideal candidate.Benefits
  • Car Allowance £4,500
  • Bonus Scheme
  • Benefits Platform
Key Responsibilities
  • Measuring and driving improvement across performance measures including Speed of Service, Standard, Next Day, Next Director, Collections, customer and client satisfaction.
  • Keeping enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication, and retention.
  • Capacity Management, namely ensuring the successful coverage of rounds through the interviewing, selecting, and onboarding of couriers.
  • Building up courier and round coverage to minimise business risk and ensure that all requirements are continually met.
  • Motivating and engaging self-employed couriers to ensure a high standard of customer service between the courier and end customer that will improve overall customer and client satisfaction.
  • Cost leadership and driving financial control through cost control of courier fees and ad-hoc payments and asset management.
  • Ensure the timely resolution of customer concerns by working with self-employed couriers and customer service agents to improve customer satisfaction and experience.
  • Responsible for managing the relationship with the delivery unit to ensure a high quality of service is delivered to both couriers and customers.
  • Ensuring safe Health and Safety practices are in place and any failure to adhere to Code of Conduct is identified and resolved in a timely manner.
Skills And Qualifications
  • Customer-facing experience in a fast-paced, challenging environment, showcasing strong communication skills.
  • Strong organisation skills for handling complex workloads.
  • Proficient in Microsoft Office packages, particularly Excel, with the ability to quickly up skill and handle various data formats.
  • Familiarity with management information, cost controls, data reports, and KPI metrics.
  • Ability to build relationships and obtain feedback across the organisation, supporting local teams in implementing actions.
  • Effective communication and influence in driving performance improvement across the business.
The Ideal Candidate
  • Current UK Driving licence
  • Knowledge & Experience:
  • Previous experience of coaching, supporting and motivating colleagues
  • Problem solving and planning effective contingencies and solution
This position will suit a candidate who enjoys working in fast paced environment for a company who values them.Please apply now or contact me on [email protected] if you need any further information.Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
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Deadline: 12-07-2024

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