Communications Support Operators

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Communications Support Operator – 999 Emergency Control

Full Time - 37.5 hours per week. Shift Rota 24/7 (Monday- Sunday)

Permanent Roles

Agenda for Change Band 2, £18,546 - £19,918 per annum

Are you looking for a rewarding role where no two days are the same? Do you thrive in challenging environments? Aspire to help others?

We have a number of exciting roles available for confident, assertive but approachable individuals. You will be part of a team that dispatches ambulances to emergency situations. Maintaining effective radio communications with our crews and providing clerical support to the 999 Dispatch area. The role provides the opportunity to make a real difference to patients and their families.

Benefits and what we can offer you:

• Unsocial hours payments for out of hours worked and possibility of overtime
• Cycle to work scheme
• Home electronics discount
• Generous holiday allowance and pension
• Staff recognition awards
• Interest free travel pass

What we need from you:

• Have 3 GCSE’s (or equivalent) at grades A-C (including English)
• Have first class customer service skills
• Be a good communicator
• Be able to work calmly and under pressure
• Be computer literate including in MS Office packages

We are looking for committed and caring people to work on a 24/7 shift basis primarily in our Newcastle Emergency Control room, however, part of your rota will involve you working from our secondary Control Room in Hebburn, You will be required to work bank /public holidays (includes Christmas Day and New Year’s Day) as these are our busiest periods.

Apply now.

The Trust values and respects the diversity of its employees, and aims to recruit a workforce which represents the communities we serve. We welcome applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity. We regularly assess our performance against the NHS mandated Equality Delivery System 2 framework. In Jan 2019, Stonewall ranked us as 58 th the top 100 employer. We are the only ambulance service to feature in the top 100 and also the highest ranked emergency service in the north east region. As an inclusive organisation we are taking action to support people from under represented groups such as Black, Asian and minority ethnic people, disabled people and lesbian, gay, bisexual and transgender people into employment. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, please review the attachments on this advert for more info. If you require the application form in an alternate format please contact recruitment team for help.

We aim to offer additional support to people that may need it by regularly holding application and assessment workshops via microsoft teams. For more info and book on to a session please contact recruitment@neas.nhs.uk

NEAS have a Quality Strategy to ensure our services are safe, effective and provide a positive experience for patients and carers through a continuing program of Quality Improvement.

Certain posts are subject to the Rehabilitation of Offenders Act amended in 2013. As such it may be necessary for an application to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

The Trust reserves the right to close vacancies before the published closing date or extend the vacancy where necessary.

PLEASE READ THE APPLICANT GUIDANCE NOTES BEFORE APPLYING