Commercial and Domestic Claims Technician

The ’Apply with SEEK’ option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the ’Apply’ option.

IF YOU CARE, THERE’S A PLACE FOR YOU HERE

For a career path that is both challenging and rewarding, join Sedgwick’s talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets—their employees, their customers and their property. At Sedgwick, caring counts®. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.

The Role:
Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance. When you do spend time in our office, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It’s an ideal environment for working alongside and interacting with fellow colleagues.

We are looking for a motivated individual with excellent customer service skills to join one of our hub teams. Working both remotely and in our claims centre in Cardiff, the successful candidate will take responsibility for setting up new commercial and domestic property and liability claims over the phone and by email. You will allocate to the correct insurer who will then handle the claim. You will also be responsible for updating the system with weekly and monthly updates received from the insurers.

Being the contact point for customers and brokers following an incident you`ll need to be calm, empathetic and reassuring to guide the caller through the claim details. This call is where the claims journey begins.

You`ll be expected to gather all the information available and start the claims process by allocating to the correct insurer. It is essential that we ensure the customer is clear on the claims process and their expectations are managed right from the outset. The successful candidate will be reliable, pro-active and positive.

You’ll also be involved in supporting some of the international accounts in addition to your primary role. We`ll ensure you have the relevant training to do the job and ensure that you`re supported as you learn.

Once you`re established within your field, we`ll also support your career by offering exam sponsorship and the potential to progress within the company.

You will have/will be:

• Exceptional customer service skills to enable you to deal with Clients, Brokers and Policyholders - training will be provided

• A positive and pro-active attitude to exceeding client and customer expectations

• Excellent telephone manner

• Strong communication skills - both written and oral

• Accurate keyboard skills

• IT literacy

• Basic excel experience

• Good level of education – at least to GCSE level or equivalent

• The ability to prioritise your workload effectively

• The ability to work on your own initiative and take ownership of your own caseload of claims at the same time as working together as a team

• The ability to develop and maintain a close working relationship with our customers, to promote customer satisfaction

• Ability to demonstrate understanding and empathy throughout

• Excellent IT skills

• As a global business, we are always interested in hearing from candidates with bi-lingual/multilingual skills
  

Whatwillyougetforthisrole?

• Competitive salary depending on skills, experience and qualifications

• Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home

• Healthcare scheme

• A Self Invested Personal Pension Scheme

• Holiday allowance of 22 days plus bank holidays

• Discounts on various products and services

• Employee assistance programme for employee wellbeing

• Life assurance

• Group Income Protection

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP app

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.