Commercial Account Handler

Our client is an ambitious, forward-thinking global business who builds transformative solutions for their customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. They support their customers with a range of products and services to meet their needs. Since 1990 their ambition has never wavered. From humble beginnings, their vision and drive has seen them venture into new markets with confidence and stay ahead of market trends. Their mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of their offering. With their leading e-mobility solutions, they are committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future. This is where you come in. They are on a journey of growth and pride themselves on being at the forefront of technology innovation and they invite you along on this journey!

The role of Commercial Account Handler is really important to them. You will be responsible for supporting Sales Executives with administration and customer service duties for fleet and commercial insurance clients.

Your responsibilities day to day will be

• Answering inbound calls and emails from customers
• Dealing with general enquiries competently and giving clear guidance and explanations
• Accurately updating and maintaining an in - house system
• Processing mid-term adjustments and cancellations on existing policies
• Solving customer queries throughout the life of their policy and general administration - document processing, letter writing, dealing with the setting up/cancellation of direct debits
• Processing fleet declarations and assisting the fleet team with processing their new business and renewals on the system

What do they expect of you?

• A friendly and professional telephone manner with excellent customer service
• The ability to build relationships with clients
• Ability to prioritise work and work under pressure
• To be confident and proactive and ability to take own initiative
• Both a team player and ability to work on own initiative
• Must be flexible
• Keen eye for detail
• Commercial Insurance experience is desirable

What can you expect of them?

• A friendly culture that mirrors their proposition to their customers
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.

And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.

This is a full time, office based role based in Leeds.

Working hours: Monday-Friday 9.00am - 5:15pm.

Headway Recruitment is acting as an Employment Agency in relation to this vacancy. Headway Recruitment are an equal opportunities employer and we are committed to a policy of diversity, equality and inclusion.