Collections Advisor - Monday to Friday - Home/Office Based

☞ The Recruitment Co.

View: 108

Update day: 03-06-2024

Location: Sheffield Yorkshire and the Humber

Category: Other

Industry: Staffing Recruiting

Position: Associate

Job type: Full-time

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Job content

Collections AdvisorPermanent Full-Time RoleSalary - £20,500 - £22,000 Per AnnumMonday to Friday - 9.00am - 5.30pmYou will be joining our client during an exciting time to become part of a team that contribute to achieving our visions for the future. We have made our company a place where we look after our people, making sure you’re happy in your work and given everything you need to succeed. We’ve created friendly, welcoming workplaces where everyone is working towards the same cause, providing the best possible services for our local authorities and Transport for London.Due to expansion, we are looking to recruit Collection Advisors to join the team.If you are a strong communicator, self-driven and motivated, engaging, and influential; we can offer you a unique career with unlimited earning potential.Based at our modern and easily accessible offices or working from home, you’ll be joining a customer focused team that answers telephone calls relating to Council Tax arrears and Penalty Charge Notices on behalf of local authority clients throughout England and Wales.PositionKey Elements Of The Role Will Include
  • Receive calls from customers that owe money to our local authority clients, or third parties acting on their behalf
  • Occasional outbound calls to those who have failed to make payment / contact.
  • Collecting payment in full & ensuring a high standard of customer service at all times
  • Remaining empathic, calm and acting in a professional, respectful and ethical manner, and have the confidence to deal with a range of different customers and make appropriate recovery decisions based on the current circumstances of each case.
  • Obtaining questionnaire details from customers who may be in financial difficulties
  • Negotiating payment arrangements in accordance with guidelines as well as using your initiative if payment in full cannot be collected
  • Refer, where necessary, cases to relevant debt advisory groups and associated organisations where required to meet the needs of vulnerable customers
  • Reviewing and updating the database notes and the status of accounts - ensuring information is recorded accurately and professionally
RequirementsTo be successful in the role you would need to demonstrate:
  • Confident in dealing with customers over the telephone - often in difficult circumstances
  • Confident negotiator to achieve the shortest arrangements to fulfil client requirements
  • Previous practical office administration experience
  • Attention to detail - able to spot errors and rectify mistakes quickly
  • Being comfortable in using a variety of technologies and software systems
  • Excellent verbal communication skills - able to interact effectively at all levels
  • You will work to procedures and policies designed for the team
As a prospective employee, it is important that everyone who works for us is committed to our values. We are all accountable, we are transparent, we are respectful & we always behave with integrity.Other informationFull training will be provided with support from our in-house Learning and Development Team who will assist you throughout your journey with us.This is a full-time, permanent role. Initial training will be one morning in the office and there after work will be split between home and office.
  • up to £23,000 base salary
  • Pension
  • 28 days annual leave (including bank holidays)
  • Retail discounts
  • Refreshments and Complimentary Fruit Offering
  • Onsite Car Park
All applicants will undertake DBS / CCJ checks prior to employment.CCNorthwestThe Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.
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Deadline: 18-07-2024

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