Collections Administrator - Contract

Job content

ROLE PURPOSE

Leep Utilities owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.

Leep is the result of a joint venture between the independent mid-market infrastructure investment manager, Ancala Partners LLP and one of the UK’s leading private real estate investment and infrastructure companies, The Peel Group. We deliver straightforward connections throughout the UK and hold the relevant licenses that allow us to adopt regulated utilities on new developments.

We are looking for a Collections Administrator be part of our Collections team. The role is primarily responsible for supporting the delivery of Debt OKRs through manual investigation and data input

PRINCIPLE DUTIES & RESPONSIBILITIES

• Investigate all active and inactive accounts on the debt book to establish trends and themes
• Provide meaningful data and insight into internal problems and customer behaviours
• Support Debt Team Manager in creating quality outbound dialler campaigns using data collected on investigated accounts
• Work to understand key issues facing customers and segment debt book in an easily understandable way
• Be able to manually enter data from one system into another and produce tracking information

KNOWLEDGE & SKILLS REQUIRED

• Data entry
• Good core IT skills
• Understanding customer and business positions
• The ability to consider points objectively
• Basic understanding of root cause analysis

Keep the Leep values at the front of your mind in everything you do –

• Safety
• Customer Promise
• Accountability
• Reliability
• Respect
• Flexibility

BENEFITS OF WORKING WITH LEEP

Leep believes in stable growth and putting people first. Our 5 year strategic growth plan gives us both stability today and an amazing outlook for the future. We have a very friendly, supportive and collaborative culture here at Leep, which you could be a part of! You will also benefit from –

• 25 days holiday + bank holidays
• Company pension plan
• Health Cash Plan
• Collaborative and supportive company culture
• Team social events
• Fresh fruit baskets delivered to the office twice a week

Come and join us today!

Job Type: Fixed term contract

Salary: Up to £21,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends