Cloud Support Engineer - AWS

☞ Wirehive

View: 107

Update day: 07-05-2024

Location: Farnborough South East

Category: Other

Industry:

Job type: Full-time

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Job content

The Wirehive Cloud Consulting arm of Pax8 are looking for a Cloud Infrastructure Support Engineer for end-to-end trouble shooting and broad in-life cloud support on AWS.

If you are a true believer of cloud, have an enormous appetite to learn and like the idea of joining the “AMG consultancy division” in one of the fastest growing modern cloud distribution platforms - this is your chance.

You’ll be an influential voice in the support team championing the support experience for Wirehive and Pax8’s consultancy clients. You’ll be a leader by behaviour (not by title), super collaborative and a sharer of support issue learning and discovery.

You’ll be working alongside engineers, solutions architects and subject matter experts who make the adoption of cloud technologies easier and who operate at the leading edge of cloud technology.

What sort of technologies will you be exposed to?
  • Trouble-shooting and in-life support for customer solutions on AWS
  • Using automation frameworks such as Ansible, Cloud Formation, Circle CI
  • Operating server-side for escalations on newer technologies, websites, webapps, MySQL
  • Making use of scripting languages for automation including BASH, PowerShell, Python

Requirements

Your Day to Day in this role includes: 
  • Incident response and in-life support
  • AWS infrastructure resource management
  • Assisting with go-live and troubleshooting in new client environments
  • Feeding back on build approaches to Solutions Architects and Subject Matter
  • Contributing to new ideas for improving and maintaining a growing support department

Your Career Progression route could take you to the following roles:
  • Subject Matter Expert (Azure, AWS or GCP)
  • Implementation Team
  • Solutions Architect
  • Pax8 Professional Services

With access to our award-winning Pax8 University PLUS born in the cloud mentors and vendors feeding your development, you’ll be entering an “all you can eat” training environment. Our engineers have dedicated time each week to hone their skills and we have dynamic career progression paths to cater to every personal development aspiration.

You’ll Be Ideal For Us If You
  • Have experience in a digital agency or hosting or MSP environment
  • Have 2 – 3 years background as a SysOps or SysAdmin engineer
  • Have had previous exposure to web build or webstack technology environments
  • Are within 60 minutes reach of Farnborough
  • Are excited to work in a multi-cloud environment (Azure, AWS, GoogleCloud)
  • Have experience within infrastructure support (Linux, VMware, Powershell)
  • Enjoy ownership and autonomy in problem solving
  • Like working in a tier-less support structure and collaborating with colleagues
  • Thrive on variety and resolving multiple challenges within a single support ticket
  • Are motivated to delight customers by owning and resolving issues

But we encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points! We believe in cultivating an environment where there are a diversity of perspectives.

What’s more important to us is your passion for technology and your ability to learn and demonstrate how you grow your tech repertoire!

Salary & Benefits 
  • Family friendly hours (core hours 10-4)
  • Hybrid Home-Office blend after training
  • Annual Base Salary £45,000-£50,000
  • 33 days holiday including bank holidays
  • Time for training and personal development
  • Tech set up to support great home and in-office working
  • Private healthcare with dental
  • Free eye tests
  • Life Assurance
  • Income Protection
  • Workplace pension scheme
  • Regular company and team socials
  • Potential for Share Options after 1 year

In-Office Environment - When we’re free of Covid!
  • Amazing Offices with natural light (Office tour here)
  • Dedicated desk with laptop dock and two monitors
  • Free on-site Parking
  • Shuttle bus from Main station
  • Access to on-site gym
  • On-site shower
  • Barista grade coffee machine
  • Access to subsidised canteen
  • Fully stocked drinks fridge

If you struggle to get “time out” we’re happy to accommodate early/late conversations and interview times.

What’s in it for you? 

There’s plenty of scope for a talented individual to progress quickly in this opportunity or to other internal options as we grow and expand. We have our very own internal Pax8 University for personal development plus access to extensive "born in the cloud" mentors available for your growth. In our business we have self-grown "octo" people accustomed to hands-on hardware asset trading right the way through to programmers working on everyday O365 & VMware functions to space data and blockchain initiatives. With 39% mobility within our organisation we’ll provide the opportunity stretch and projects to help you thrive and see exactly what you need to achieve to get to the next level. You might even get to exchange work location one day with your colleagues in the USA but even if you can’t travel right now we guarantee you’ll still have fun!

Why Pax8 & Wirehive?

Our mission is to be the world’s favourite place to buy cloud products. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8 and Wirehive, it’s business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.



Equal Opportunities

Pax8 and Wirehive are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the UK. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with GDPR best practices and processed only in accordance with our recruiting processes.

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Deadline: 21-06-2024

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