Client Services Specialist

Client Services Specialist, Full Time, £24,000 per annum

Market Force Information (MFI) is all about improving our clients’ ability to better manage their own businesses and create better experiences for their customers, protect their brand’s reputation, and grow their revenues. We look for talented, collaborative, and creative team members who are passionately committed to helping our clients reach their goals.

We currently have a great opportunity for a Client Services Specialist to join the team in our Milton Keynes office to support our Client Services team,

If you have a passion for customer service and possess strong excel skills we would love to hear from you!

Main Purpose of Role
Client Services Specialist (CSS) is a vital link between our client organisations and Market Force ensuring smooth and value rich day-to-day perpetuation of contracted services and operations. The CSS will maintain a portfolio of clients and provide exceptional service through highly effective maintenance of our business relationships.

Primary Responsibilities:
Maintain client relationships on a day-to-day basis. Ensuring an effective partnership between Market Force Information and its clients.
Collaborate with clients and Market Force stakeholders to implement programmatic changes, ensure compliance with operational standards and affect a positive working relationship.
Responsible for liaising with the internal client representatives for the operational maintenance aspects of Market Force Information software products servicing client programmes.
Ensure clear, accurate and timely communications with clients on progression of business objectives, change management activities and deliverables.
Ensure successful delivery of Market Force Information products and services.
Responsible for delivery of client reporting via client-branded reporting websites, tabulated reports and other related client reporting.
Liaise with the commercial team to provide them with the data set prior to the addition of insight for client executive summaries.

The successful candidate will possess the following qualifications:
3 – 5 years experience managing day to day operational relationship for large client accounts in one of the following markets: CPG, Restaurant & Hospitality, Quick Serve Restaurant (Fast Food), Retail, Drug & Grocery, Petroleum/Convenience, Banking & Financial Service Institutions, Telecom or Manufacturing
Experience servicing clients in an operational capacity
Proficient in the MS Office Suite (Word, Excel & PowerPoint at an advanced level)
Rapport building / interpersonal skills
Highly organised
Attention to detail
Proactive
Problem solving

Salary: £24,000 per annum

In addition to a competitive salary we can offer you:
28 days holiday (including bank holidays) increasing with service
A day off for your birthday
Eye care voucher Scheme
Pension Scheme
Performance related pay increases and bonus
Superb training facilities - over 300 courses with no limitations
Fantastic career progression opportunities
Free on-site parking
Complimentary Tea/Coffee/Milk
A great team-orientated culture and work environment!