Client Services Representative

☞ FlightSafety International

View: 104

Update day: 11-06-2024

Location: Farnborough South East

Category: Consulting / Customer Service Part-time

Industry:

Job type: Part-time, Permanent

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Job content

Client Services Representative - Part Time (2 days / week)

Purpose of Position

The Client Services Representative’s primary role is to provide an excellent frontline customer service experience through verbal and written communication. This role is also responsible for managing multiple phone lines and providing administrative support as needed to support customer and client training experience.

Tasks and Responsibilities

Greet and welcome clients and guests at the front desk.

Responsible for client hotel and car accommodations, luggage tags.

Provide client schedules by email, print, or through the FSI App.

Responsible for Client Welcome Packets.

Assist clients with client facing app login issues (i.e. FlightBag and FlightSafety App).

Assist with creating Client Roster Report and other enterprise reports as needed by center.

Assist with check in and client electronic training folder.

Responsible for shipping/mailing of completion documents.

Assist with center supply inventory, front desk upkeep, giftshop sales as needed.

Assist with customer lunches and customer specific center requirements.

Responsible for obtaining and tracking the Client Consent Process per Personal Data Protection System (PDPS) requirements, as needed

Check client records of training documents and review any supporting documentation to ensure regulatory compliance and completeness prior to dispatch to customer.

Track and manager client training folders.

Minimum Education

At least GCSE level Maths & English or equivalent

Minimum Experience

6-12 months related experience in a customer facing role (ideally in aviation)

Knowledge, Skills, Abilities

Excellent customer service skills.

Accuracy and attention to detail is important as well as a good standard of I.T. skills.

Good organisation skills are essential for this position to ensure that tasks are completed within set deadlines and you should have the ability to take the initiative when required.

A team player

Excellent written and communication skills

Benefits

A part time permanent position.

Professional and friendly working environment

Company pension, health insurance and a generous leave entitlement

REQ 33515

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Deadline: 26-07-2024

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