Client Services Manager

Company Overview

Jobtrain is an established and highly regarded provider of online recruitment software (Applicant Tracking Systems) to a wide range of clients across the UK and Internationally. We deliver solutions to organisations as varied as Odeon Cinemas, The Isle of Man Government, NHS Scotland, Toyota, Paul Smith and Chester Zoo. Based in Altrincham, South Manchester, we are looking to grow our successful Client Services team to support our rapidly growing client base.

The Role

This is an exciting and varied role and will involve pro-actively working with new and existing clients to ensure that the solutions we deliver meet and (wherever possible) exceed their recruitment objectives.

• You will be the main point of contact for senior HR/Functional contact within your client portfolio – with a view to helping those clients to analyse, assess and define continuous improvement goals on an annual basis.
  
  
  
• You will also conduct annual reviews with the operational lead for each client. This is to gain real insight to the way Jobtrain is being used to deliver the clients’ annual goals – and areas where Jobtrain may be causing problems or inefficiency.
  
  
  
• Using the insights gained above, you will form part of the Continuous Improvement team in Jobtrain. You will liaise closely with the Senior Leadership team to assess, on a quarterly basis, any improvements that need to be made to the system to support the delivery of client goals.
  
  
  
• Positively position new and existing modules that will support the ongoing performance improvements within your client portfolio.
  
  
  
• Working closely with the Jobtrain Talent Intelligence Division, the consultants will review and present the quarterly Talent Intelligence (TI) reports to clients and will use the TI data to present an annual report to the client that reflects progress against the agreed strategic goals in recruitment. This will include advice as to how the system may be better utilised and will provide a basis for agreeing further strategic goals with the client.
  
  
  
• You will seek to develop your consulting skills with clients. This will be supported by you working closely with the Talent Intelligence Division, to undertake paid work on audits and additional consulting advice on recruitment process and strategy.
  
  
  
• Work proactively to channel positive comments, testimonials and case studies from your clients to Jobtrain’s marketing team.

Client satisfaction will drive everything that you do and to achieve this you will need to be visible and positioned to influence across our clients’ user base and beyond.

Background and Experience

You will have a background in recruitment and/or HR (possibly CIPD qualified, but this is not essential), with experience of supporting or managing recruitment within a corporate environment. Ideally, you should be familiar with using a similar recruitment system but again this is not essential.

The ideal Continuous Improvement Consultant will have excellent interpersonal and organisational skills along with a consultative approach. You will have a clear team ethos supported by a strong work ethic and a passion for exceeding client expectations.

In return we offer the chance to become part of a great team with a strong reputation who are committed to delivering and supporting market-leading solutions that make a real difference to our customers.