Client Services Manager (Home Care)

☞ Imperial Hill

View: 104

Update day: 11-06-2024

Location: Cheltenham South West

Category: Sales

Industry: Hospital & Health Care

Job type: Full-time

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Job content

Job Description

Client Services Manager
We are working on behalf of our long established client to recruit a Client Services Manager for their Home Care service. You will be based in the office based in a beautiful Cotswold village just outside Cheltenham. Working with a dedicated team providing the highest quality of care.

Main Duties And Responsibilities

Assist in the generation of new client enquiries through networking in the community and building relationships with key refer provider contacts.
  • Respond promptly to new client enquiries over the phone and assist with the scheduling of service consultations and ensure all client leads are fully explored/ followed up as appropriate.
  • Carry out service consultations to new clients, completing assessments and all new client documentation as required.
  • Create care plans, ensuring they are completed, reviewed and updated in accordance with Home Instead standards.
  • Ensure excellent communications are maintained between the Home Instead office, our clients and their families or appointed representative through regular engagement - both formal and informal - using a range of communication means, ensuring that records are kept up to date on People Planner.
  • To be responsible and the named contact for a cohort of clients and their families.
  • Respond to client queries, concerns and requests promptly, as required and within the clients standards.
  • Build positive relationships with clients based on trust, ensuring communications are open, honest and meaningful.
  • Be responsible for implementing our Client Engagement plan, in respect of new and existing clients.
  • Maintain regular / proactive client engagement activities, including wellbeing calls, sharing new product/service information, distributing newsletters and a range of other activities/events.
  • To ensure Quality Audits and Service Reviews as part of our robust Quality Assurance process are completed in line company Standards.
  • Ensure issues arising from client feedback are communicated to the Care Manager/Senior Leadership Team and that follow up takes place in a timely manner.
  • Maintain and update client records using computerised system.
  • Take part in the on-call rota.
  • Assist in ensuring the requirements of the CQC and the company Standards are met at all times.
  • Liaise closely with other members of the office team and carers to ensure a high quality and continuously improving service is achieved at all times.
  • Ensure that introductions of clients and carers are completed in line with company standards.
  • At all times act as an ambassador for the company, promoting the values and ethos of the company.


Further Responsibilities

Provide periodic updates to the Care Manager and other members of the Senior Leadership team on key themes emerging from ongoing client engagement.

  • Provide hands-on care for clients on an agreed or emergency basis.
    • Organise client focus groups and other feedback opportunities and develop innovative ways in which clients can be more involved in improving our services.


    RequirementsValid Driving Licence & own transport
    Subject to references & DBS check
    Experienced in providing care

    Benefits

    Reference ID: ZR_136_JOB

    Job Types: Full-time, Permanent

    Salary: £22,000.00-£25,000.00 per year
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    Deadline: 26-07-2024

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