• Client Onboarding & Implementation Advisor III

When you work with the world’s most innovative companies, you know you’re making a difference.

Our clients are the game changers, leaders and investors who fuel the global innovation economy. They’re the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.

They come to SVB for our expertise, deep network and 30+ years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.

Join us at SVB and be part of bringing our clients’ world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.

Job Description

• Onboarding & Implementation Advisor – Needed to support the increasing volume of UK branch client onboardings, some of which entail complex corporate structures and ownership drilldowns. Supports Silicon Valley Bank’s due diligence (DD) and KYC (Know Your Customer) practices and standards at client onboarding & implementation. Works directly with the front facing Relationship Management and Client Service teams, as well as back office Operations teams, to ensure that all new & updated client relationships undergo the appropriate levels of client identification and verification, due diligence, sanction screening and documentary approvals, as mandated by SVB’s KYC, DD & AML (Anti Money Laundering) procedures, to ensure validation and completeness of onboarding packs prior to submission for account opening. Follows the relevant processes and adheres to all regulatory compliance obligations to ensure that the above is achieved efficiently and consistently, and that effective communication is managed across the business throughout the end to end process.
  
  The Onboarding and Implementation team plays a central role in the efficient and expert onboarding of clients on to the SVB’s UK branch, with a focus on ensuring delivery of a positive client experience throughout the process.
  
  The Advisor assists sales teams in their onboarding efforts by providing KYC and due diligence expertise, and by preparing, reviewing, and validating onboarding packs to ensure that they are accurate, complete and orderly, and meet both external regulatory and internal audit and compliance standards.
  
  Primary Responsibilities
• Working directly with internal relationship teams to facilitate client onboarding for their portfolios.
• Responsible for ensuring that all required AML/KYC regulatory compliance requirements are met, evidence recorded and filed as required by the relevant processes, procedures and standards.
• Manage their own portfolio of requests ensuring high levels of customer service, accuracy and pace.
• Liaise with prospective clients with confidence to ensure strict adherence to SVB policy, proactively following up with clients throughout the process.
• Capturing and effectively recording appropriate data in Bank systems in a timely manner throughout the process
• Perform end to end workflow of KYC on a wide range of client types and risk.
• Identifying and escalating any issues per the defined process to minimise any risk and/or negative client impact.
• Support the Senior Onboarding Advisors and other teams which may include Financial Crime, Compliance & Operational Risk, and Audit.
• Proactively manage any issues during the process to bring a swift resolution.
• Ensure all mandatory training is completed and attendance to all (applicable) training sessions.
  

  
  Qualifications
  
  Qualifications
  
  The candidate must be hard-working, self-motivated and able to work independently in a team-oriented environment. The ideal candidate will possess a strong sense of urgency, be able to think beyond the initial set of facts or issues, and have a strong orientation for probing for less than apparent solutions. He or she should bring a strong sense of ethics, sound business judgment and the desire to be a business-oriented problem solver.
  
  Work Experience
  
  Must have experience in a risk or control environment. Banking or Financial services advantageous.
  
  Strong Judgment and Analytical Skills
  
  The individual must demonstrate sound judgment and strong critical thinking skills. The individual must be highly detail oriented and able to grasp complex account requirements and corporate and beneficial ownership structures. Must be comfortable dealing with ambiguity and risk, be able to synthesize complex information effectively. Work closely with manager on translation of complicated issues into actionable recommendations and solutions.
  
  Strong Relationship-Building and Collaboration Skills
  
  The individual must proactively collaborate with partners across the organization, and work effectively with others to achieve the company’s business objectives. Must be willing to be held accountable to others in building best practice and due diligence for growing team
  
  Communications
  
  The individual must demonstrate excellent communication, including excellent written and verbal skills, and the ability to understand and disseminate complex information, and be able to clearly explain background context and reasoning for decision making.
  
  Interpersonal Style
  
  The individual must have excellent interpersonal skills and the ability to understand the demand and prioritization of multiple audiences. The individual should have a collaborative approach and a flexible style that allows for the input of others. The individual must share the core values of SVB.

For more than 35 years, SVB Financial Group (NASDAQ: SIVB) and its subsidiaries have helped innovative companies and their investors move bold ideas forward, fast. SVB Financial Group’s businesses, including Silicon Valley Bank, offer commercial and private banking, asset management, private wealth management, brokerage and investment services and funds management services to companies in the technology, life science and healthcare, private equity and venture capital, and premium wine industries. Headquartered in Santa Clara, California, SVB Financial Group operates in centers of innovation around the world. Learn more at svb.com.

SVB Financial Group is an equal opportunity employer.

At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.

© 2021 SVB Financial Group. All rights reserved. SVB, SVB FINANCIAL GROUP, SILICON VALLEY BANK, MAKE NEXT HAPPEN NOW and the chevron device are trademarks of SVB Financial Group, used under license. Silicon Valley Bank is a member of the FDIC and the Federal Reserve System. Silicon Valley Bank is the California bank subsidiary of SVB Financial Group (Nasdaq: SIVB).

Silicon Valley Bank is registered in England and Wales at Alphabeta, 14-18 Finsbury Square, London EC2A 1BR, UK under No. FC029579. Silicon Valley Bank is authorised and regulated by the California Department of Business Oversight and the United States Federal Reserve Bank; authorised by the Prudential Regulation Authority with number 577295; and subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.