Client Lead

Job content

The Role:

The “Client Lead” role is a key role within Onyx Bars and Events. You will sit within the Client / Marketing Team and be responsible for client management, account development and the delivery of projects across multiple accounts. You will be the point of contact for the clients and be responsible for taking briefs, delivering projects, managing the finances across each account and overseeing projects that you are not delivering.

You need to have an in-depth understanding of the project life cycle from pitch, pre-production, delivery, reconciliation and be an approachable confident leader who can support and mentor other members of the team. An interest and knowledge of the alcoholic drinks industry is helpful.

Overview of Onyx Group

We are Onyx - a group of 3 specialist companies in the events, bars (which encompasses brand activations) and marine industries.

Onyx Eventsspecialises in creating and delivering corporate events that excite, immerse and emotionally engage people from start to finish. Founded in the West End of London in the early 80s as an AV company with a background of supercars and Formula 1, we have grown and pivoted over the past 4 decades, working with FTSE100 companies and local businesses alike, to become a next generational family company with global reach.

Onyx Bars and Activationswas founded in 2016 to fill a gap in the market of live festival bars and brand activations in the drinks sector, utilising our event experience to seamlessly weave bars into the fabric of any occasion. We have a growing fleet of sustainably-built bars that travel around Europe each summer pouring drinks to music festivals, boat shows and private parties.

Extreme Marineis our youngest company with our oldest heritage of marine expertise, having collaboratively spent 41 years in service with the RNLI and decades working in the marine industry. Water is our passion and is the reason we moved Onyx Events down to the South Coast all those years ago. Our marine network is unrivalled, specialising in on-water safety, logistics and event-support from Fliteboards to superyachts, from Lymington to Saudi Arabia.

Based in Lymington, Hampshire we are 15 minutes from the sea and just a stone’s throw from the New Forest. We are a family company who are driven by the desire to bring ideas to life and people together whilst enjoying every step of the journey.

Responsibilities (General)

• Be a reliable and trusted member of the team.
• Prioritise daily workload for yourself and other members of your project team to ensure you remain organised and monitor progress to meet planned deadlines.
• Be organised, proactive and show initiative.
• Communicate proactively and professionally with your colleagues and be available to mentor and support junior members of the team.
• Be available and approachable to support the team and answer client questions.
• Be open, honest and contribute positively to the company culture.
• Be a confident presenter who’s not afraid to be put on the spot and answer difficult questions.
• Keep up to date with social, digital, and cultural trends.
• Maintain up-to-date industry knowledge through reading publications and websites.
• Provide strong leadership, motivation, direction, and support to the project team
• Identify and react appropriately to events threatening the planned output

Responsibilities (Account)

• Act as a key point of contact for clients, providing first class Account Management skills
• Invest your time in ensuring that we provide the client with not only a high-quality service but also ensure that we are providing them value through our offered services
• Maintain key client relationships, be aware of all client requirements, and continually work hard to improve client satisfaction
• Have a strong overview of each account - client vision, portfolio, future strategy and how we can fulfil their needs
• Be willing to attend workshops, events, lunches, and dinners to further build relationships
• Write briefs, presentations, and proposals, assist on pitches, and help win new business
• Build on your knowledge of our client’s brand identities and what would and wouldn’t work for them
• Continually work to improve client relationships

Essential Skills

• Previous experience in a multi-faceted agency in a client facing, pitching role
• Be a reliable and trusted member of the team
• Use and understand of Google’s G suite products
• Communicates effectively and constructively with the team and clients
• Excellent written and presentation ability
• Able to complete tasks at expected quality with strong attention to detail
• Able to work on multiple projects simultaneously and priorities workload
• Great at timekeeping and time-management
• Flexible approach to problem solving
• Bring fresh ideas to the team and challenge the status quo
• Be experienced in working individually or within a team on a variety of projects
• Confident when selling ideas to client and colleagues
• Experience in a fast-paced working environment
• Minimum 2-3 years’ experience
• Must be eligible to work in the UK
• Based in Hampshire or close enough to Lymington to work in the office, ideally 80% of the time, but we are flexible for the right candidate.

Personal Attributes, Behaviours and Values

• A positive can-do attitude
• A solutions-based mindset
• A natural gravitas and presence to make things happen
• Punctual, meets deadlines and can prioritise deadlines
• A natural leader & team player who’s able to get the best out of their team by being reliable, trustworthy, and honest
• Ambitious, dynamic, autonomous, organised, self-motivated, calm, positive & resilient
• Culturally aware and sensitive
• Aware of current trends, openings, and experiences
• An ability to think strategically about marketing challenges, whatever the brief, audience, or channel
• Committed, enthusiastic, self-motivated and have high personal standards
• A confident presenter who’s not afraid to be put on the spot and answer difficult question

Get in touch…

If you are interested, please DM us on LinkedIn or send us an email – kenny@onyxevents.co.uk - with your CV/Resume and tell us about yourself and why you think you are right for this role.