Client Executive (Director) - Retail

Job content

The opportunity

The Client Executive is responsible for delivering exceptional client service (ECS) to our clients by understanding client issues and challenges, leveraging the firm’s capabilities to address these and driving new business opportunities to grow revenue and to deepen customer relationship management (CRM).

Your Key Responsibilities

• Delivering global Total Engagement Revenue (TER) results as well as personal sales and pipeline targets. Spending approximately 80% of his/her time leading by example by being externally focused and engaging with the client and delivering exceptional client experience.
• Acting as a proxy for the Global Client Relationship Partner both internally and externally with the client(s).
• Expected percentage of time spent per BD activity: Strategy 10%/Management 10%/Client facing 80%.
• Global account strategy and sales leadership: Drives revenue, sales and relationships on multiple Core account(s) (R).
• Initiate, build and sustain exceptional client relationships to the most senior levels of the organisation – Develop and execute the account plans to develop critical business relationships across the account.
• Opportunity Management – Act as a strategic advisor to the GCSP and account team on global pipeline execution, review plan deal review and negotiation strategies.
  
  

Relationship Management

• Develops and maintains strong relationships with C Suite stakeholders and Functional Leaders
• Build strong rapport with the GCSP and collaborate with Partners across all SLs
• Line management responsibility for Account Managers where appropriate
• Team closely with Solutions & Services and Sales Enablement
  
  

Skills & Attributes For Success

• Significant business development experience in the professional services and solutions arena. A proven record of selling complex services and solutions at the "C" level of Fortune 500 companies with a preference in a professional
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Strong business/commercial acumen and an understanding of major industry sector trends preferred
• Experience in delivering client-focused solutions based on customer needs
• Proven sound judgment and flexibility in balancing multiple project requirements, tight deadlines, and keeping people and projects moving on schedule, with high attention to detail
• CE resources need to be driven individuals and possess the hard and soft skills necessary to drive transformational performance across our portfolio of accounts and solutions. Ability to build high-impact c-suite relationships quickly and sustain them. Expert client management and client relationships skills.
• Strong change agent skills. The ability to flex personal style as required.
• Strong ability to focus on commercial outcomes that align with the interests of our clients. Strong knowledge of current and emerging sales tools, methodologies and go-to-market (GTM) models including social media. Leading and credible social media profile.
• Strong Executive presence. Expert influencing skills. Solid understanding of the marketplace/industry, competitive and account information.
• Ability to team with and influence technical partners to formulate the best strategy to serve the client.
• Ability to bring new ideas and innovation to deliverables with a strong focus on transformative digital, managed service and/or Alliance- based solutions.
• Strong ability to handle and resolve conflict.
  
  

What We Offer

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
  
  

Please note

Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. Read more about our commitment to diversity & inclusiveness here. We ask because it matters!

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The Exceptional EY Experience. It’s Yours To Build.

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