Client Care Advisor

☞ Vets4Pets

View: 107

Update day: 28-05-2024

Location: Altrincham North West

Category: Finance / Bank / Stock Part-time

Industry:

Job type: Part-time, Permanent

Salary: From £10.50 an hour

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Job Description

Altrincham Vets4Pets
Client Care Advisor/Receptionist

Part-time working 20-30 hours per week, to include 1 in 4 Saturdays on a rota basis, with shifts between 9am to 7pm

Fantastic opportunity to join a busy and growing practice at an exciting point in its development!

The role:
  • Be welcoming to all & communicate clearly, concisely & respectfully with all our clients.
  • Adhere to all practice policies/procedures in order to support Practice Standards & compliance.
  • Booking, cancelling & changing appointments in a busy practice calendar including confirming next day surgeries.
  • Process cash/card payments.
  • Complete end of day cashing up & end of week banking procedures.
  • Handle queries from clients by phone, email and mobile app & either fulfilling requests where appropriate or obtaining input from the clinical team where required.
  • Clean consult rooms & reception area on a daily/weekly basis.
  • Dispense medications/prescriptions as requested & process medication requests received from clients by email, phone & mobile app.
  • Log & put away deliveries of medications & supplies.
  • Keep client/patient records up to date & accurate.
  • Check practice emails & action/forward these to members of the clinical team as appropriate.
  • Process reminders for boosters, flea & worm treatment & other administrative tasks.
  • Where appropriate, record any other information on the Practice system to support the wider team including follow up information.
  • Attend reception team meetings as & when requested.
  • Check task lists & rotas to make good use of time to ensure the smooth running of the practice.
Experience/skills required:
  • Warm & calm personality - can communicate clearly under emotional & challenging situations & can respect diversity.
  • Ability to manage client expectations by providing honest but high-quality service without making false promises.
  • Quick learner & pro-active - able to take ownership of own professional development & time management by keeping self-informed & updated of changes / situations by pro-actively looking at calendars / messages / task lists etc.
  • This will be a fast-paced role, so we are looking for someone who is able to multitask, be self-aware, think on their feet & maintain their sense of humour at busy times.
  • High level of attention to detail and accuracy.
  • Demonstrate excellent IT skills & be confident with email, Microsoft packages and managing accurate data on databases.
  • Can support & communicate effectively with clients, clinical staff (vets, nurses, VCAs), and fellow teammates.
  • The ability to multitask under pressure whilst maintaining a high level of accuracy.
  • Be a team player with the ability to establish positive working relationships and support colleagues.
  • A love of animals & empathy for families receiving sad news about their pet.
  • A genuine desire to make a difference & enjoy helping pets & their families.

Able to work alone and as a team

  • Experience in a veterinary / clinical environment would be preferred but is not essential as full training will be given.
  • Applicants need to be flexible as we cover each other’s holidays for which overtime is paid.
Benefits:
  • 25 days holiday per year pro rata
  • A day off on your birthday
  • Employee Assistance programme
  • Free fresh fruit as well as hot and cold drinks
  • Regular treats to celebrate being a team eg Pizza / cakes
  • 20% discount at the Vet Group, Pets at Home and the Groom Room
  • Access to discounts and cashbacks
  • On-site parking & located conveniently close to many other shops
  • Modern clean and light practice with a soon-to-be updated reception area
  • In-house career development opportunities – we are members of the BVNA and are giving all our reception team the opportunity of completing their Bronze and further awards.
  • Pension scheme of 3% employer contribution and 5% employee contribution.

We are an equal opportunities employer.

Location: WA14 5GR

Job Types: Part-time, Permanent
Salary: From £10.50 per hour

Schedule:
  • Monday to Friday Some 9am starts, some 7pm finishes and 1 in 4 Saturdays
Experience:
  • Veterinary Receptionist: 1 year (desirable)
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Deadline: 12-07-2024

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