Client Ambassador

☞ Fletchers Group

View: 106

Update day: 07-05-2024

Location: Southport North West

Category: Other

Industry: Legal Services

Position: Mid-Senior level

Job type: Full-time

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Job content

Fletchers Solicitors Ltd have a fantastic opportunity for a Client Ambassador to join the growing Client Care, Medical Law Services team!Location: Southport/ Manchester/ Leeds/Liverpool/HybridIf you are looking for a new role in a growing company that offers a great work life balance, fabulous benefits, and will support you and your goals, then this could be the role for you!The Ideal Candidate Would Have
  • Excellent client service skills
  • Good organisation skills
  • Customer service experience
  • Ability to work as part of a team
  • Excellent attention to detail
  • Excellent communication skills and telephone manner
The successful candidate will ensure that our clients are continually at the heart of everything we do by being motivated and enthusiastic about providing excellent client service. ?They will be responsible for ensuring the best client journey through the stages of a medical negligence case.In Return Fletchers Can Offer
  • A bonus scheme paid yearly (subject to targets being met)
  • Pension scheme with tax-efficient salary sacrifice option
  • Life Assurance Policy
  • Medicash policy to cover some dental, optical and other medical expenses
  • 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days, holiday per year
  • Long service award 3 days extra holidays after your 5th, 7th, and 9th full year of employment
  • Enhanced company sick and maternity pay scheme
  • Flexible, agile working environment with a positive work-life balance
  • Varied calendar of funded company social events
Our PeopleOur people are at the heart of everything we do! We take pride in the results gained for our clients and go the extra mile to get justice.?Fletchers are an employer of choice, rated a top 80 Law Firm by the Times. Our culture drives our employees to achieve the best, not only for the customers but for their own growth, development, and wellbeing.So much has happened in the last year at Fletchers:
  • We became Fletchers Group following several acquisitions - and have big plans for more growth.
  • We offered legal colleagues more training contracts than ever before.
  • Retained excellent rankings with both The Legal 500 and Chambers & Partners
  • We opened 2 new office locations in Leeds and Liverpool (alongside Southport and Manchester)
  • We launched our first ever Associate and Partner programmes for senior lawyers.
  • We launched the Fletchers Foundation charity to support injured people.
That’s just to name a few, check out our website for more!
  • Main Responsibilities:
  • Communicating with clients daily, managing and developing relationships with clients via phone and email.
  • Assisting the Head of Client Care with reporting on a weekly basis or as requested.
  • Being always the independent voice whilst ensuring that communication is constant between the client team and other teams and that the client is regularly updated of case progression and developments.
  • Thorough reviewing of files, to ensure that excellent client service is being provided.
  • Engaging with immediate and wider teams to share client service advice/assistance.
  • Proactively responding and resolving client service enquiries from team members and clients
  • Identifying and solving problems.
  • Helping provide training with the Head of Client Care as and when required.
  • Managing own task list
The above list is not exhaustive of any other tasks, which may be required.
  • Desirable Qualifications, Skills, And Experience
    • Ability to use Microsoft packages and proclaim.
  • We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.
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    Deadline: 21-06-2024

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