Client Accounts- Branch Support Manager

Job content

Leaders Romans Group are looking for a new Branch Support Manager to join us on a permanent basis based in our busy office in Crowthorne House, Wokingham.

This is a chance to join an award winning, national property company who are going through exciting periods of growth and who offer tailored award winning training and development programmes at all levels.

By joining us you will get a lot more than just a career, you will be provided with the tools and opportunities to create a long term goal to be part of an ever growing group of property experts.

This role is for a strong individual who has superb customer service skills and experience of both managing and supervising staff within a team. The main objectives of this role are to lead the Branch Support team, motivating and developing staff within the department, delivering and improving on the agreed Service Levels of the Client Accounts team to the business, as well as maintaining and improving relations internally around the wider business.

In this Branch Support Manager role, day to day you can expect to:

• Superb customer service to clients & branches to promote positive public relations with Client Accounts via written and verbal communication.
• Successfully bring together the North, Central and South regions as one team and onto one instance of the Web Help Desk without causing disruption to the wider business.
• Maintaining regular and consistent communications/meetings with Regional Directors and Senior Branch staff in order to understand and overcome issues faced within areas around the business.
• Developing a Landlord Management role within the team who can communicate with Landlord customers efficiently and effectively.
• Problem solving with senior management on procedural / departmental processes.
• Management of Client Accounts staff including identifying development needs, regular staff reviews, succession planning, recruitment and training requirements.

• Reviewing core team processes with a view to streamline and adopt alternative approaches to specific workloads in order to achieve efficiencies.
• Assessing workload across the team and prioritise/redistribute accordingly.
• Conducting regular 1 to 1 meetings with direct reports.
• BACS / CHAPS creation and submissions.
• AWACS / ARUCS report processing.
• Dealing with more complex accounting issues, maintaining an appetite for sharing knowledge and development of staff to deal with queries.
• Responsible for the agreed Service Levels provided to the business through the Web Help Desk and phone system.
• Produce and deliver key reporting stats to Directors based on team Service Levels, to include both Web Help Desk and phone performance.

Essential:

• Excellent awareness in all aspects of client accounting tasks and procedures.
• Ability to identify problems and suggest/provide solutions.
• Exceptional communication skills.
• Ability to motivate the team as well as develop and progress staff within the team.
• Keen to handle and resolve difficult situations.
• Accuracy and attention to detail.
• Ability to work under pressure and manage a busy workload.
• Confident, organised and motivated individual who is recognised as an ambassador for the group
• Able to share new ideas to improve efficiencies within the team including performance and processes.

By joining Leaders Romans Group as a Branch Support Manager, some of the benefits you can expect to receive are:

· Competitive salary

· 22 days annual leave (plus bank holidays increasing by 1 day each year up to an additional 5 days of leave

· LRG Extras – staff discounts with a wide range of retailers

· Free 24 hours employee assistance programmes

· Staff discount on property and financial services

· Salary sacrifice pension

· Eye care vouchers

· Family friendly Maternity, Adoption, Paternity and parental bereavement policies

· Regular award and recognition prizes to be won

· Refer a friend bonus of up to £400

· Support and investment on gaining professional qualifications to encourage your long terms goals

The opportunity to be a Branch Support Manager here at LRG isn’t to be missed so apply today!

Should you have anymore questions at all, please do not hesitate to contact our recruitment team on 01903 890047 or email us via recruitment@lrg.co.uk.

Due to a high volume of applications received, we are unable to contact each applicant individually regarding the status of their application

We do not accept speculative CV’s from agencies.