Client Account Manager (IT)

Are you looking for a challenging, yet highly rewarding role where service excellence is vital to the success of an organisation?

If so, Commercial’s Managed IT Division are looking for a Client Account Manager to join their growing team.

The role

As a Client Account Manager, you will be responsible for the retention of our clients whilst also searching for new sales opportunities within our existing client base.

You will be a point of contact for our clients, and be required to discover new opportunities and enhance existing client relationships, which will then allow the Business Development Managers to focus on searching for new business opportunities..

Your responsibilities will be:

• Internal Account Management - dealing with customer queries and quote requests for existing clients and building and growing relationships at all levels within their business.
• Arrange Appointments – for the Business Development Managers and Account Directors to meet with existing customers to discuss new projects which you have uncovered and further opportunities within those accounts
• Proactively Prospect – actively promote our solution portfolio to ensure client retention and increase repeat business.
• Review Renewals – working with the operations and sales support team to audit and maximise renewal retention for our existing clients and uncover new upsell opportunities.
• Quote and Close – professionally produce proposals and quotations on some of the smaller transactional business and any self-generated smaller opportunities that you find within the existing client accounts.
• Keep the CRM and Opportunities Updated - to provide accurate forecasting to the business.
• Achieve Targets- a minimum of your allocated Monthly, Quarterly and Annual Gross Profit target
• Achieve KPIs - as set out by the Sales Director
• Follow Best Practice methodologies to achieve positive outcomes

About you

• You will be able to demonstrate excellent presentation and communication skills, both written and verbal.
• You will be a motivated individual with a passion and enthusiasm for your work
• You will have a clear, professional and personable telephone and video conference manner
• You thrive in an environment where you are required to work independently, whilst also building exceptional working relationships
• Demonstrate enthusiasm and a desire to grow and develop your career within the IT Sales sector
• Ability to demonstrate excellent time management and organisational skills
• You will have a keen eye for detail and professionalism with emphasis on achieving goals and KPI’s
• Proficiency in Microsoft Office and CRM systems would be advantageous

About us

We are proud to be a successful, purpose-driven organisation that is on an exciting journey to achieve an annual turnover of £100m by 2025.

We are a Business Services Group made up eight divisions; Office Supplies, Managed IT, Managed Print Services, Smart Technologies, Technology, Interiors, Commercial Foundation and PPE, Facilities and Workwear.

We invest in our people so they are experts in their field, excel within their environment and continue on a journey of growth and development, personalised to them.

We are #commercialbynature.

Benefits

We commit to ensuring all of our employees feel truly valued and appreciated for the work that they do, every day. As a member of the Commercial tribe, you will receive the following:

• A basic salary of up £30,000 per annum
• Uncapped commission structure
• A generous holiday allowance of 25 days plus bank holidays, which increases with length of service
• Life Insurance that offers a payment equivalent to four times your annual salary
• Access to confidential support through our Employee Assistance programme and wellbeing support including a 24-hour GP service and physiotherapy
• Other benefits such as charity volunteering opportunities, pension, cycle to work scheme, flexible working structure and more

Diversity & Inclusion

Together, we are committed to attracting, including, inspiring and developing our teams no matter their background, belief or way of life.

We embrace everyone’s unique perspectives and create a genuine belonging for all.

Our employees are who we are and create the brand we are today; we make better decisions and create a consumer-focused environment.

We welcome all applicants regardless of your race, ethnicity, gender, religion, disability, age or sexual orientation.

Please visit our website for further information about us and to view our job applicant privacy notice.