Clean Energy Specialist

Job content

About us

We’re Good Energy, a 100% renewable electricity supplier. We’re passionate about the planet and empowering people to fight the climate crisis. That’s why we’ve been providing clean energy to businesses and domestic customers for 20 years.

We’re not your average energy company. We have one of the largest bases of customers generating their own clean power, have been leading the fight against greenwashing in energy for years and source the power we supply from a community of independent renewable generators across the UK, so our electricity is made of nothing but nature.

Now we’re embracing tech to support the green revolution. Developing innovative solutions that will help people be smarter with their energy usage and cut carbon emissions, helping Britain get to net zero.

The only energy supplier whose tariffs have all been accredited with Uswitch’s Green Tariff Gold Standard, we are a top 50 Best Companies employer in the South West and are rated ’excellent’ by our customers on TrustPilot.

We share the same goal with our people and our customers: to create a cleaner, greener future for all. If you’re ready to make a stand against the climate crisis, are passionate about embracing tech for change, believe in our values of being, fair, straightforward, determined and inclusive, then we want to hear from you.

So, where do I fit in?

Our customers are at the heart of our business. Whether it’s through providing exceptional support, fixing complex customer queries related to their energy account or educating them on clean power and renewables, you’ll take full ownership of the customers’ journey.

Our squads of Clean Energy Specialists are the experts our domestic customers rely on. You’ll use the latest technology to make Good Energy straightforward to deal with and make it easier for more people to choose clean energy.

You could be talking to our customers via a number of channels, such as phone, email and social media. Always ensuring they always receive the same exceptional level of experience in line with our purpose and values.

You’ll be passionate about your own development as well as supporting your team through collaboration, feedback and on the spot coaching conversations.

Have I got what it takes?

We’re passionate about developing our people so we’ll invest in you and help you become an expert in the latest green technology. It starts with an intensive 3-week induction. But we never stop - regular drop in sessions to hear about new developments, formal and informal training for everyone, and an active social media network mean you can share knowledge, as well as learning in more traditional settings.

And when you’re ready for your next challenge at Good Energy we’ll make sure you’re stretched and developed. So, if you’re dedicated to excellent customer service, have a keen interest in green energy and renewables, thrive within an agile environment, we want to hear from you.

Benefits

Here’s a taster of what’s on offer. Check out our careers page for more!

* 25 days plus bank holidays and the option to buy more

* Flexible working

* £500 annual Hybrid working allowance - supporting the costs of working from travelling to the office

* £250 Green allowance - rewarding our people for travelling in a green way, generating energy and

being a Good Energy customer

* Active personal development community, with a £500 annual learning and development allowance.

* Enhanced maternity, paternity and shared parental leave, with family friendly return to work coaching

* Healthcare cashback plan for support with everyday health costs

Where are we?

Good Energy is based in Chippenham, Wiltshire. We’re currently all working from home and will be looking to return to the office for a couple of days a week in the future, alongside remote working. We’re just a two-minute walk away from the train station, with fast connections to Bristol, Swindon and the surrounding area.

We’re committed to building a diverse and inclusive business, one which attracts, develops and retains talented people from different walks of life, uniting them in delivering on our purpose; creating a cleaner greener future for our customers.