Claims Risk Analyst

LV= General Insurance is a large, multi-award-winning insurance company, with nearly 3 million customers and aspirations for future growth.

LV=GI have a fantastic opportunity for a Claims Risk Analyst to join our family of accomplished people in the Claims Business Standards team. This role will be working from the Bournemouth offices with the opportunity to work from home 2/3 days a week. We adopt a flexible working environment with a focus on learning & development.

You will report to the Claims and Financial Crime Risk Manager. You will track and manage risk events keeping the risk event tracker maintained and suggesting improvements to existing processes. You’ll analyse the risk profile and support the business in root cause analysis and risk mitigation.

You will manage the oversight function for the GDPR Right of Access process across Claims and Financial Crime. This will include regular liaison with the Data Protection Team and Claims SMEs to ensure requests are completed in line with ICO requirements.

The Risk analyst position will have an administrative focus, duties including but not limited to accurately maintaining and circulating the risk event tracker, triaging the Claims Risk inbox, answering emails, chasing risk event actions, writing and circulating minutes.

About you

A understanding of the general insurance market would be advantageous but not essential with excellent time management skills – being able to manage your own workload and prioritise accordingly.

You will have the ability to learn and keep abreast of new developments in the regulatory environment. A knowledge of our regulators approach to and expectations of risk management desirable.

You will have a Risk Management qualification or similar desirable with A Levels or preferably educated to degree level with professional qualifications (ACII).

You will have good organisational skills, excellent attention to detail with the ability work as part of a team when required.

You will have excellent written and verbal communication skills with the ability to be persuasive and respond objectively when challenged. You have good problem solving, decision making and analytical mind set – thinking objectively with good numerical and analytical skills.

Details

• You’ll liaise with the Claims Audit team, reviewing completed audit reports, adding improvement actions to the risk tracker and managing the actions through to completion.

• You’ll be supporting the Risk Manager when conducting quarterly risk and control assessments with stakeholders (taking minutes, tracking actions etc.) and with any other ad hoc work.

• Raise and manage risk events and control weaknesses ensuring enterprise risk management standards are followed and appropriate and proportionate action is taken to mitigate impact to customers & the business and track to completion.

• Work with business areas to undertake comprehensive root cause analysis and ensure robust control improvements are identified, implemented and managed satisfactorily.

• Accurately maintain and distribute risk event communications.

• Assist the Risk Manager with the completion of quarterly risk and control self-assessments and control testing activity.

• Accurately maintain the Claims Risk Tracker liaising with action owners from across the business.

• Manage the oversight of the ROA function across all Claims areas, regularly liaising with the Data Protection Team keeping up to date on any regulatory or internal process changes.

• Assist with the production of monthly reporting.

• Monitor and support with the development of Key Risk Indicators.

• Contribute to the risk awareness and communication programme across all Claims departments.

• To assist and support, as required the Head of Claims Business Standards.

Why work for us?

Exciting things are happening at LV=General Insurance (LV=GI). Having recently become part of the Allianz family, we’re proud to be one of the largest personal insurers in the UK.

Driven by our pride and passion, we will always do the right thing to inspire trust in our people and our customers. That’s why we’ve made it our mission to become Britain’s best-loved insurer, by helping people look after what they love.

Rewards and Benefits

This role is a Band B in the LV= Structure. To find out more about our bands, click to view our FAQ page here. We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.

We’ll give you:

• Flexible working opportunities – many of our employees job share or work part-time, flexi-time, or compressed hours. Our new hybrid working model now offers all employees the option to work from home 3 days a week and 2 days in the office.
• 26 days’ holiday – which increases after two years’ service to 28 days
• A competitive pension for which LV= will pay twice the amount you pay, up to 14% (please click here to read more about it)
• An annual bonus scheme based on company and personal performance
• A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)
• A generous 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance.

To find out more about our benefits and rewards, please click here.

LV= is an equal opportunities employer who values a diverse and inclusive workplace. We recognise that people work in different ways, and we value alternative viewpoints, celebrate individuality and foster a culture where everyone can bring their true self to work. We are committed to creating a diverse workforce, we accept applications from everyone regardless of your background, beliefs, culture, gender identity, ethnicity, sexual orientation, disabilities and long term health conditions.

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