Claims Relationship Executive

Job Advert

The Role: -

The Claims Relationship Executive is responsible for developing and maintaining proactive and productive relationships with Key Clients, Insurers and Internal Stakeholders to ensure that PIB’s claims proposition is being effectively and consistently delivered to our clients.

You will utilise your experience and networks to monitor market developments and trends to ensure that that our proposition will continue to meet the needs of our diverse client base in the future and help evolve our future strategy.

Key Responsibilities: -

• Attending prospect / client presentations to understand and agree what claims services and capabilities the client will require.
• Contribute to RFP responses where required.
• Coordination and Proactive management of Claims Review meetings with Client and Insurer as appropriate ensuring meeting is outcome driven.
• Management of the provision of Claims MI / analysis working with appropriate resources to ensure an effective process and that reports are being issued in a timely manner.
• Client and market liaison on specific large claims including complex or coverage matters.
• Monitor and manage insurer performance against SLA’s and KPI’s
• Analyse MI to identify claims patterns and trends to subsequently produce appropriate internal and external communication.
• Challenge reserves and liability investigations and decisions where appropriate.
• Supporting local account management teams in the wider retention of clients
• Working in partnership with Risk Management where appropriate
• Providing performance updates on key clients, insurers, and segments to the Claims Leadership Team
• Acting as escalation point for account management teams, claims handling teams and insurers.

Further information: -

As well as a competitive salary we offer the following benefits...

• Competitive holiday allowance with the annual option to buy additional days
• Death in Service benefit of x4 salary
• Company pension scheme
• Very generous maternity and paternity leave packages
• A flexible benefits package which allows you to add additional benefits to your overall package
• Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
• Referral schemes
• Discounted rates on PIB products
• We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
• If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
• We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
• PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
• Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
• PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.

We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.