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Claims Investigator
View: 103
Update day: 30-04-2024
Location: Aylesbury South East
Category: Finance / Bank / Stock Sales
Industry: Construction
Position: Mid-Senior level
Job type: Full-time
Salary: £43,000 - £47,000
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Job content
Salary:£43,000 - £47,000 Per Annum + up to 20% BonusWorking Location:OxfordshireClosing Date:23rd January 2023About NHBCAt NHBC we are proud to be unique. No other organisation in our sector combines the variety of services and scale that we offer. As the market leader, our name is synonymous with new home warranty and insurance. Our people are driven by our core purpose to build confidence in the construction quality of new homes.Why you should join usWe are a modern, lifestyle and family friendly employer who are in a period of rapid growth, investing in technology, data and new ways of working. We need passionate, talented and driven people to join us on this journey.We encourage our colleagues to work flexibly in different ways, including home, field-based and hybrid working. We don’t promise we can offer you exactly what you want, but we are always happy to talk flexible working.Core benefits include:- Bonus up to 20% per annum
- Company Car
- 27 days annual leave (plus bank holidays) and a holiday purchase scheme
- generous pension contributions up to 10.5%
- private medical insurance
- equalised maternity, paternity, adoption leave and pay for all new parents
- 24/7 employee assistance programme supporting your physical and mental wellbeing
- 2 days volunteer leave
- Responsible for the investigation and repair scheduling of claims and resolutions, effectively determining validity under the NHBC Buildmark Cover up to prescribed financial limits.
- The role is also responsible for managing all aspects of a claim up until validity is determined which includes detailed technical discussions with builders and homeowners.
- This role is the primary point of face to face contact for homeowners wishing to make a Claim against Buildmark or use our Resolution Service, and provides technical guidance to homeowners, builders and NHBC office staff.
- Examination of documents and the available history of a property to establish the limits of the cover provided under the NHBC policy and manage risk to NHBC’s reputation
- Prepare schedules for either remedial work or cash settlement and issue instructions to Builder/Remedial Works Contractor.
- Based from home operating with their regional team with occasional investigations throughout the UK as necessary.
- Detailed knowledge of housing construction and NHBC Technical Standards
- Working with housebuilder/contractors
- Interpreting insurance policies and determining claim validity.
- Able to influence and deal with potential disagreements in a confident manner that maintains relationships.
- Able to gather and analyse information to support decision making and be pragmatic in decision making.
- Will have a strong understanding of NHBC Technical Requirements/Standards, Construction, Buildmark policies and regulatory requirements.
- Excellent communicator with appropriate interpersonal skills, planning and organisational skills.
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Deadline: 14-06-2024
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