Claims Intervention Handler

Job content

Resolve Recruitment are delighted to be working with a dynamic and forward-thinking insurer who have an exciting opportunity available for a Claims Intervention Handler to join their fast-paced claims division.

Successful applicants must have previous motor claims experience.

In addition to the basic salary there is a £5k bonus linked to performance.

Purpose of the Role:

• To effectively handle a portfolio of third party intervention claims, encompassing third party property damage and hire.
• Contact all non-fault claimant’s and convert them into our services or offer alternative solutions, in order to reduce indemnity spend.

Key Responsibilities: Quality

• Contacting all potential claimants in a timely manner, accurately assessing their needs and offer our services in respect of repairs & hire, where applicable.
• Utilise services of our supplier network wherever possible on appropriate claims and ensure instructions are clear.
• Ensure potentially fraudulent claims are identified and appropriately referred.
• Application of accurate reserving.
• Ensure accurate notes are added and updated on our system.
• Ensure effective communication to policyholder’s and claimants.
• Effective use of diary to minimise claims lifecycle and indemnity spend.
• Application of Technical Knowledge
• Apply thorough knowledge of risks associated with the use of market claims service providers to influence claimants into accepting the benefits of our intervention services.
• Making commercial decisions to reduce our indemnity spend on third party claims
• Expertly assess policy indemnity & liability.
• Identification of fraud indicators.
• Application of reserving philosophy.
• Be proficient in the use and application of intelligence systems.
• Ability to interrogate expert reports to ensure the most economical settlement of the claim.

Productivity

• Work as a team to contact all non-fault claimants within agreed timescales, consider the validity of each claim presented and converting intervention opportunities into successes.

Values

• Endorse and drive the company values and behaviours

Critical Competencies:

• Persuasive, strong and confident communicator (Verbally & written).
• Ability to fact find and analyse information to result in accurate decision making.
• Ability to use own initiative to explore all options to achieve the best outcome for the business.
• Motivated self-starter.
• Ability to work as a team & achieve results together.
• Strong customer service skills.
• PC literate with excellent administration and processing skills.
• Cert CII qualified or working towards, or sound experience in a claims or sales environment.

Experience:

• Proven experience in a claims environment or within a role with transferrable skills.

To join this forward-thinking and dynamic insurer, please apply TODAY!

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Job Types: Full-time, Permanent

Salary: £26,000.00-£30,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Sevenoaks, Kent: reliably commute or plan to relocate before starting work (required)

Application question(s):

• You will need to be UK based

Experience:

• motor claims handling: 2 years (required)

Work Location: In person

Reference ID: A7769