Claims Handler (Part-Time, Job-Share, or Full-Time)

☞ Zurich Insurance

View: 101

Update day: 07-05-2024

Location: Glasgow Scotland

Category: Insurance Social Work / Community Services

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Job content

Location: Glasgow
Closing date: 8th December 2023

The opportunity:

We’re looking for talented, ambitious Claims Handlers to join the Motor Expert Claims Team at our new state of the art office in Glasgow’s financial services district.

Working in Zurich’s Motor claims department, you will be responsible for handling and resolving a full portfolio of complex claims by investigating, negotiating and finalising claims in line with governance guidelines and your authority limits.

As a Claims Handler you will be dealing with brokers, solicitors and suppliers so you will need excellent communication skills. Experience working within Insurance previously is preferred but we are able to review candidates with other customer service backgrounds. Additionally you will require good case management and workload management skills and have the ability to coach and direct less experienced claims handlers.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at the interview about the flexibility you may need.

What you will be doing?

  • Responsible for handling and negotiating claims
  • Compliance to statutory regulations
  • Develop and maintain relationships with internal and external customers
  • To proactively handle third party claims aiming to settle cases within optimum time scales
  • Investigation and evaluation of liability and quantum to achieve the desired resolution for all claims handled

Who are we looking for?

You will deliver exceptional customer service to customers through strong communication relationship management and effective negotiation skills. You will also have an inquisitive nature that will enable you to ask appropriate questions and reach accurate decisions
You will be educated to GCSE Level standard (or equivalent). Progress towards CII professional qualifications will also be advantageous. Strong IT skills will also be required.

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people, and our planet. With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you’re interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. Be part of something great.

Our Culture:

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs, or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social, and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. #LI-Hybrid
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Deadline: 21-06-2024

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