Claims Handler

☞ The AA

View: 100

Update day: 08-05-2024

Location: Ringwood South West

Category: Finance / Bank / Stock Sales

Industry: Motor Vehicle Manufacturing Financial Services Insurance

Job type: Full-time

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Job content

This is the job

Job title: Claims Handler

Location: Tunbridge Wells TN2 3EH Hybrid worker 2 times per week in the office and 3 days working from home.

Salary:up to 24k D.O.E.

Hours:37.5 hours per week between 8am & 6pm Monday to Friday and 9am-5.30pm Saturday & Sunday

Here at the AA, our insurance department are recruiting a range of Claims Handlers across multiple teams including Recovery, Interventions, Fault and Liability. Our Claims Advisors put our customers at the heart of what we do by providing them an exceptional level of service, and are fundamental to the growth of the AA as they ensure professional and efficient management of all claims from cradle to grave!

What will I be doing?

You’ll have the opportunity to work autonomously, ensuring each claim is proactively managed. Keeping our customers updated your role will be to manage their expectations and provide an outstanding customer journey until the claim is successfully finalised.

As a confident communicator, you’ll be on the phone liaising with third party insurers to negotiate settlement of our claims. Using tactics to encourage the reimbursement of costs within a fast timeframe, you’ll need to be proactive and use a variety of communication methods, from telephone to email or updating our system. Attention to detail is key as you manage your own portfolio of claims and see them through to settlement, handling any disputes along the way, with a commercial view to settling the claims with high success. Day to day your role will look different, so resilience is key as you adapt to the variety of tasks that come your way

What do I need?

  • Experience working within a customer facing role within the insurance industry
  • Self- motivated
  • Target driven
  • Empathetic, assertive and diplomatic with customers
  • Resilience

Additional Information

Benefits

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

  • Diverse learning and development opportunities to support you to progress in your career
  • 25 days annual leave
  • Free AA breakdown membership from day 1
  • 24/7 online GP access
  • Free onsite parking
  • Only a 19 minute walk from the nearest train station
  • Discounts on AA products including car and home insurance
  • Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
  • Worksave pension scheme with up to 7% employer contribution
  • Dedicated Employee Assistance Programme

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

As part of the onboarding process, we complete several pre-employment checks including work reference, credit, and criminal record checks.

We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.
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Deadline: 22-06-2024

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