Claims Handler

☞ Ad Warrior

View: 106

Update day: 07-05-2024

Location: Milton Keynes South East

Category: Finance / Bank / Stock Sales

Industry: Nonprofit Organization Management Staffing Recruiting Financial Services

Position: Entry level

Job type: Full-time

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Job content

Claims Handler
Salary: £20,000 - £25,000 per annum
Location: Milton Keynes

About The Company

Our client is a 24-hour emergency call out service. As they continue to grow rapidly, they are looking for a Claims Handler to join their team based in their office in Kiln Farm, Milton Keynes. The company offer heating, plumbing, roofing and electrical callouts.

Job Description

As a Claims Handler your main duties will include:
  • Dealing with high call and email volumes and providing excellent customer service to their customers every time
  • Supporting the Service Manager to adhere to Service Level Agreements and exceeding KPI’s
  • Operating on multiple platforms in order to manage and update jobs in real time
  • Organising schedules, providing job information and utilising our fleet for their team of engineers out on the road
  • Work proactively and collaboratively across teams to ensure service standards are maintained and improved upon
  • Other typical clerical / administrative duties
About You
  • Good education to GCSE standard or equivalent
  • Customer Service Experience (Essential)
  • Computer Literate (Essential)
  • Administrative Experience (Desirable)
  • Good Telephone Manner
  • Excellent Time Management
  • Able to remain calm under pressure
  • Strong Communicator
  • Able to work independently and use initiative, whilst also being a strong team player
  • Dependable and flexible
  • Punctual, organised and efficient whilst working towards tight deadlines
  • Pro-active and enthusiastic
Hours of Work
Your normal hours of work are 7.30am - 5pm, Monday to Friday.
You will be required to work every other weekend. You will receive 2 days off in return for working a full weekend.
If you feel you are a suitable candidate and would like to work for this reputable company, then please do not hesitate in applying.
Keywords: Customer Service Claims Incident Manager Inbound Call Telephone
Keywords: Construction Engineering Utilities
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Deadline: 21-06-2024

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