Claims Agent

☞ Mploy Staffing Solutions

View: 106

Update day: 07-05-2024

Location: Verwood South West

Category: Finance / Bank / Stock Sales

Industry: Marketing Advertising Automotive Staffing Recruiting

Position: Entry level

Job type: Full-time

Loading ...

Job content

Mploy are seeking New Claims Agents to join our client a national supplier of vehicles, you will make prompt contact with referred customers, gather all required information regarding the claim to make a judgement on the viability of the claim. Responsible for making judgment calls on claim liability and analysing recovery prospects and risk to the business.

You Will

To contact referred customers within time periods stipulated within referrer Service Level Agreements. To follow rules as stipulated in referrer profile when handling claim. To accurately gather and record all required information, recognising where further interrogation or validation may be required over and above customer’s version of events. To strictly adhere to company data protection policy and work towards individual targets. To satisfy company security requirements in respect of client identification and fraud detection, ensuring team seniors and/or managers are notified of any suspicions. To liaise with third party insurers, witnesses, repairers, and other interested parties as necessary to fully validate claim. To utilise systems, industry tools and publicly available web-based resources as necessary to fully validate claim. To make a judgement call between retaining the claim with the CFR and proceeding with hire arrangements or referring the claim to the Pending Hire Team and/or team senior/manager. To correctly identify customer’s vehicle requirements including any extras or special equipment. To establish roadworthiness of customer’s vehicle. To identify non-viable claims and refer to team senior and/or manager for rejection authorisation. To provide referrers and customers with regular updates on progress of claim. To ensure customers are fully understanding of the credit hire process and aware of their obligations.
The role New Claims Agent would suit someone from with Telephony experience, Customer service experience or Call Centre experience.

Based in Verwood own transport would be beneficial. This is a permanent position starting at £9.23PH.

Apply now for immediate consideration.
Loading ...
Loading ...

Deadline: 21-06-2024

Click to apply for free candidate

Apply

Report job
Loading ...
Loading ...

SIMILAR JOBS

Loading ...
Loading ...