Claims Administrator

Job content

Claims Administrator | Mark Bates Ltd | Grantham, Lincolnshire

• Full time: 37.5 hours per week, Monday to Friday, 9am – 5:30pm
• Based at Premier House, Londonthorpe Road, Grantham, Lincolnshire, NG31 9SN
• Competitive salary

About Us
Mark Bates Ltd (MBL) is a family-run, award-winning provider of specialist insurance and warranty products for those with a disability. We are dedicated to providing high quality products and pride ourselves on delivering excellent customer service.

The Role
The Claims department is a core element of our thriving organisation and its current team members are responsible for processing a large number of claims across a wide range of policies.

You will be responsible for handling a variety of claims tasks, including but not limited to:

• advising customers on making a claim and the processes involved;
• processing, investigating and reviewing claims against a wide portfolio of policies;
• corresponding via telephone, email and letter with our customers, engineers, suppliers and third parties;
• creating and maintaining accurate records;
• liaising with other members of the Claims team and with colleagues throughout the company;
• authorising or declining claims accordingly, considering the cover the policy provides and the individual circumstances of the claim; and
• issuing settlements for valid claims.

Comprehensive training will be given in handling insurance and warranty claims and in ensuring an effective and efficient resolution for all parties concerned.

The Ideal Candidate

• driven and hardworking;
• able to organise and maintain a high workload;
• committed to providing high quality customer service;
• professional and personable;
• strong attention to detail;
• calm and able to work under pressure;
• excellent communication, both verbal and written, skills;
• able to work both independently and as part of a team;
• literacy, numeracy and IT competency;
• able to empathise;
• calmly and confidently handle difficult situations.

Benefits

• Competitive basic salary
• Performance bonus scheme
• 28 days annual leave, including Bank & Public Holidays, increasing with length of service
• Occupational sick pay, according to length of service
• Casual Fridays and business casual dress code Monday – Thursday
• Corporate eyecare scheme
• Salary Extras discounts & savings
• Free on-site car park

Apply Now
The closing date for this role is Friday 15th September 2023 though we reserve the right to close this early according to the number of applications we receive.

Work Remotely

• No

Job Types: Full-time, Part-time, Permanent

Salary: £20,000.00-£23,000.00 per year

Benefits:

• Additional leave
• On-site parking
• Store discount

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus
• Yearly bonus

COVID-19 considerations:
Restricting visitors to our premises, all staff are required to wear masks when away from their desks, provision of hand sanitiser throughout the offices, regular lateral flow and temperature testing of all employees.

Work Location: In person

Application deadline: 15/09/2023