Claims Admin Officer

☞ Norfolk County Council

View: 107

Update day: 11-06-2024

Location: Norwich East

Category: Insurance

Industry: Government Public Administration

Job type: Full-time, Permanent

Salary: £19,312 - £19,698 a year

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Job content

£19,312 to £19,698 per annum (Scale D)

37 hours per week

Permanent contract


We are looking to recruit an individual with recent claims experience to join our established Insurance team to provide a claims handling service in respect of non-injury liability, property and motor claims.


You will have at least 2 years recent experience of handling non-injury liability, property and motor claims. You must be able to work on your own initiative and effectively manage and prioritise your workload. You must be able to work to high levels of accuracy whilst working to a time constraint.


You will need to be well organised, have a flexible approach and the ability to work under pressure and prioritise your workload accordingly. You must have an excellent telephone manner and customer skills. You need to be able to remain calm and focused when dealing with members of the public who challenge our decisions, both in writing and on the telephone.


You will have a good level of education, with a good standard of computer literacy and keyboard skills including spread sheets, databases, email and internet.


For the right candidate hours can be flexible, for example to fit with school hours.


For an informal discussion regarding this vacancy, please contact Tina Vettraino, Claims Manager on 01603 638143.


All our office-based roles are currently working from home as part of our Smarter Working plans and to support the health and safety of all our colleagues. We anticipate that working remotely will be a key feature of this role and when offices re-open your office base will be County Hall, Norwich. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.


To view further information regarding the vacancy please click on the links below:


69743 CESE Job Description and Person Specification.docx


Reward and Benefits


Recruitment Information for Candidates – Norfolk County Council


Closing date: 20 September 2021


Interviews will take place via video technology, where you will have the opportunity to discuss these working arrangements.

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Deadline: 26-07-2024

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