Central Support Manager (Supported Housing)

Job content

About us

We’re Abri, a housing association based in the south of England. One of the largest in fact. We’ve got 35,000 homes and 1,500 colleagues. And if all our 80,000 residents lived in the same place, we’d have a town roughly the size of Guildford.

We’re a passionate bunch. We think we can make a real difference. Homelessness, poverty, inequality, a lack of affordable housing. They’re all linked. They’re issues that affect so many, young and old alike. And we don’t think that’s right. We want to give people the chance to dream big and be who they want to be. Homes are at the heart of everybody’s lives. And we exist to help make good homes, and good lives a reality for everyone.

About you

We’ve all got different backgrounds, strengths and experiences. But we share the same values. It’s these shared values that bring us together as one team.

Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities.

If you share our values and want to make a real difference in the world, you’re on to a winner and we’d love to hear from you!

Your new role

We’re excited to be looking for a Central Support Manager to play a key role in our forward-thinking supported housing services. If you are looking for the opportunity to make your mark and support the success of services that change lives, we want to hear from you. You’ll work either in our Eastleigh or Yeovil office and you’ll work in an agile manner covering all locations.

This is a superb opportunity to take ownership of a new role in our organisation and act as a facilitator for positive, lasting change. You will have the chance to shape and influence how we operate and use your passion and expertise to help our staff perform at their best.

This role will take responsibility for developing and providing an outstanding customer experience to our Independent Living (housing for older people) customer base, including Extra Care.

Leading dispersed and remote teams working across our whole geography you will:

• Lead the housekeeping and meal services, the support service team and housing related support functions. Ensure tenancies/leases are sustained and customers with needs are supported through preventative, person centred, strength based, empowering and outcome focussed plans.
• Develop a business plan and marketing strategy for the Extra Care meal service.
• Be fully accountable for consistency of service experience and performance. Setting out and managing a performance framework that evidences our obligations are being met.

You’ll have experience in:

• Leading support functions, ideally within social or supported housing.
• Developing excellent support services to older people and an ability to deliver services that provide practical support without undermining independence.
• Leading and coaching dispersed teams of significant size with demonstrable achievement of consistent service provision.
• Complex change management.
• Producing and delivering business plans.

Remember, we don’t just want to do things the way they’ve always been done, we want do things even better!

This is a busy role so enthusiasm, a can-do attitude and a genuine passion for always wanting to go the extra mile and get things right first time will be essential.

Does this sound like the opportunity you’ve been looking for? Then we’d love to hear from you!

What you can expect from us

We want our colleagues at all levels to be bold, inspiring and not afraid to speak up and be their authentic selves.

Your wellbeing is really important to us, so you can expect a competitive reward package to ensure you and your family are supported at work and at home.

We’ll work with you to help you reach your goals through personal development plans and our in-house People Development team.

Be yourself

Abri is committed to promoting an inclusive culture. We want our colleagues to bring their individual differences, life experiences and knowledge into the workplace and we welcome their contribution to our amazing company. Everyone is different, everyone is unique.

Closing date 16 July 2021 at 11:59pm.

Interviews will be held via Microsoft Teams.

To our agency friends

We already have a number of carefully selected agency partners who know our business well and who support our in-house recruitment team during exceptionally busy periods. We’re not looking to add to our preferred supplier list right now but if you’d like to be considered at a future date please don’t hesitate to register on our procurement portal.