Central Community Fundraising & Engagement Assistant

The job of a Save the Children’s UK Central Community Fundraising & Engagement Assistant is interesting and fulfilling.

• Do you have proven experience of delivering exceptional fundraiser or customer care?
• Are you highly organised with excellent project management skills?
• Do you have strong communication skills, both written and verbal, for internal and external audiences?
• Are you motivated by our vision of creating a world where every child doesn’t just survive, but thrives, and can go on to change the world?

If the answers to these questions are yes, we would love to hear from you!

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children’s unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

Job Purpose

Reporting directly to the Senior Regional Corporate Manager, the Central Community Fundraising & Engagement Assistant will be responsible for providing operational and stewardship support across the Regional Fundraising & Engagement department.

The Central Community Fundraising & Engagement Assistant will be the first point of contact for incoming enquiries and will use relationship fundraising techniques to provide an excellent supporter experience whilst driving fundraising & engagement.

The role holder will also be responsible for developing and delivering key processes, tools and materials that enable staff and supporters to carry out fundraising and engagement activities efficiently, effectively, and compliantly.

As a rights-based organisation, we are committed to anti-racism and actively opposed systemic oppression of any form. The role holder will visibly lead our commitment to celebrate diversity, challenge inequality, and build an inclusive environment for every one of our employees so we can better represent the children we protect.

Main Accountabilities

The Central Community Fundraising & Engagement Assistant will be responsible for providing operational and stewardship support. Key duties include:

• Being the first point of contact for Regional Fundraising & Engagement supporters. Using experience and knowledge to provide an excellent supporter experience
• Ensuring supporters have the fundraising and engagement guidance and materials needed to deliver successful, enjoyable, and compliant activities
• Playing a lead role in ensuring the accurate and timely recording of departmental income and expenditure. This includes acting as the liaison between volunteer fundraising groups and the organisation’s central Finance team
• Assisting in the creation and delivery of regular and engaging communications to both internal and external audiences, ensuring data is accurate and contact preferences are adhered to
• Maintaining the department’s SharePoint site. Ensuring contents remain accurate, up-to-date, engaging, and tidy
• Providing operational support for key projects and campaigns, including emergency appeals
• Supporting the stewardship journey, including phone calls, for key supporters as required
• Coordinating departmental meetings and events

Person Profile

Experience

• Proven experience of delivering exceptional fundraiser or customer care
• Confident user of all key Microsoft programmes, including Word, Excel and Outlook

Abilities

• Ability to establish professional credibility quickly with colleagues, and to interact effectively with staff at all levels and across all departments
• Experienced relationship manager with ability to build strong relationships with colleagues, supporters and suppliers
• Ability to prioritise multiple projects and their competing demands

Aptitude

• A demonstrable commitment to the principles of diversity and inclusion and their practical application and integration in the work environment
• A commitment to Save the Children UK’s aims and core values of accountability, ambition, collaboration, creativity, and integrity

Save the Children UK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.

Remote Working:

The majority of SCUK employees are currently working remotely within the UK in line with UK Government guidance. Commencing July 2021 we will transition to flexible and hybrid ways of working (i.e. a mixture of remote/home and office-based working) as social distancing restrictions ease.

We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion:

Save the Children UK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.

To see our full statement please visit this link: https://jobs.savethechildren.org.uk/our-policies/diversity/

Jobs are positioned within the salary structure on the basis of evaluation. New employees would normally be appointed at the bottom of the grade, however the appointed salary may also take into account therelevant experience a candidate brings to a role. Save the Children is committed to paying staff in a fair and equitable way and will benchmark all salary offers in line with the pay of existing staff.

Save the Children UK has a comprehensive benefits package.To see our full offer please visit this link:https://jobs.savethechildren.org.uk/what-we-offer/

Interview expenses:Candidates should note that unfortunately it is not our policy to reimburse expenses accrued when attending interviews at Save the Children UK unless you are requested to attend an interview in an alternative location to where the role is based.

Pre-employment Checks:Any Employment with Save the Children UK will be subject to the following checks prior to your start date:

• a satisfactory police record check to include a Disclosure and Barring Service (DBS) check and/or an International Criminal Record Check (If applicable)
• receipt of satisfactory references
• proof of eligibility to work in the national location for this role