Casual Support Worker

☞ Bush & Co

View: 104

Update day: 11-06-2024

Location: Wolverhampton West Midlands

Category: Consulting / Customer Service IT - Software Part-time

Industry: Staffing Recruiting Insurance Hospital & Health Care

Position: Entry level

Job type: Part-time

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Job content

Role overview
QUALITY ASSURANCE SPECIALIST - PART TIME

A career at Bush & Co gives you the opportunity to bring your skills and experience to the catastrophic injury sector; helping people following life changing injuries and supporting the legal and insurance industry to care for clients.

As a member of our team you can expect to work in a rewarding, fun environment with a commitment to working hard, enjoying what you do and making a difference to people’s lives.

THE PURPOSE OF THE ROLE

To undertake quality assurance of medico-legal quantum and liability reports & related documents associated with the expert witness claim cycle.

This is a part time role working 25 hours over 5 days, Monday to Friday. The role can be remote.

What You Will Be Doing
  • Offer professional guidance to Associate Expert Witnesses
  • Proof reading highly complex reports
  • Provide Clinical Peer review to Associate Expert Witnesses
  • Provide support to Bush & Co Reports Team
  • Assist Associate Expert Witness SLAs
  • To ensure all QA processes effectively support the delivery of services to the Company’s clients and customers
  • Develop & maintain working relationships with all Expert Witness stakeholders to provide excellent customer service; EW’s, Operations Team, Customers and Clients
  • Assist to manage Associate EW mentorship programmes
  • Provide clinical-focused Associate Expert Witness training & training to other stakeholders as required
  • Assist in developing systems to improve products, quality and customer service
  • Data Reporting
Skills And Experience Required
  • Background in healthcare. Preferably with some experience of care package provision and individuals with long term health needs
  • Clinical qualification (degree advantageous, minimum 10 years post registration): for example, Nurse, OT, Physiotherapist
  • Strong attention to detail and ability to focus
  • Ability to react to frequently changing time scales
  • Ability to identify the medico-legal aspects of the claim-cycle
  • IT skills – outlook, word, excel
  • Organisational skills
  • Leadership skills
  • Line management experience advantageous but not essential
PERSONAL ATTRIBUTES
  • Rigorous, evidence-based professional, keen attention to detail
  • Hardworking
  • Driven to deliver outstanding customer service
  • Approachable, supportive & helpful
  • Unified working across internal departments to deliver the service; Operations, Finance, CM’s, Governance
  • Curious to find new ways to support stakeholders
  • Passionate to keep our injured clients at the centre of everything we do
  • Knowledgeable
  • Confident communicator orally & in writing
  • Strong attention to detail
  • Integrity
  • Resilient
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Deadline: 26-07-2024

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